Guest Experience Front Desk Supervisor

Pier House; Anchorage, Northern (AK, KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Sheraton Anchorage Hotel & Spa in downtown Anchorage is seeking a Front Office supervisor/manager to oversee staffing, guest check-in/out, and daily operations. You will be responsible for ensuring proper staffing levels, guiding front desk teams, and maintaining service standards to enhance guest satisfaction.

The role includes managing the MICROS front office system, coordinating with Housekeeping and Engineering, and delivering professional, friendly service during variable shifts including

Responsibilities

• Oversee staffing levels of front office staff including interviewing, hiring, training and scheduling.
• Manage MICROS system operations and daily financial transactions.
• Coordinate with Housekeeping and Engineering on guest room needs and maintenance requests.
• Greet guests and handle check-in/check-out professionally to ensure satisfaction.

Job description

Sheraton Anchorage Hotel & Spa in downtown Anchorage is seeking a Front Office supervisor/manager to oversee staffing, guest check-in/out, and daily operations. You will be responsible for ensuring proper staffing levels, guiding front desk teams, and maintaining service standards to enhance guest satisfaction.

The role includes managing the MICROS front office system, coordinating with Housekeeping and Engineering, and delivering professional, friendly service during variable shifts including