Guest Experience Agent: Warm Check-Ins & Service

JL Hospitality Management; Anchorage (AK); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Health Insurance

PTO (Paid Time Off)

401(k) with company match

Life Insurance

Hotel Room Discounts

Career Growth

Professional Development

Employee Discounts

Hospitality Focus

Job summary

JL Hospitality Management is seeking a Front Desk Agent in Anchorage to warmly greet guests, complete check-in and check-out, and provide information on hotel services and local attractions. You will manage reservations, handle payments, and respond to guest requests with professionalism.

The role requires strong communication, attention to detail, and the ability to stay calm in a fast-paced environment. On-site work with opportunities for growth within our portfolio.

Qualifications

• Hospitality or front desk experience preferred.
• Strong communication and organizational skills.
• Ability to handle multiple priorities and work calmly under pressure.
• Basic math and cash handling能力（basic cash handling).
• Proficient with computer systems and hotel software.

Responsibilities

• Greet guests promptly with a warm, professional welcome.
• Register guests and complete check-in/out accurately.
• Verify reservations, room types, rates, and payments.
• Assist guests with directions, services, and local recommendations.
• Resolve guest concerns in a timely, courteous manner.

Skills

Guest Service

Cash Handling

Communication

Multitasking

Teamwork

Tools

PMS Software

Job description

JL Hospitality Management is seeking a Front Desk Agent in Anchorage to warmly greet guests, complete check-in and check-out, and provide information on hotel services and local attractions. You will manage reservations, handle payments, and respond to guest requests with professionalism.

The role requires strong communication, attention to detail, and the ability to stay calm in a fast-paced environment. On-site work with opportunities for growth within our portfolio.