Front Desk Experience Specialist with Discounted Rates

JL Hospitality Management; Anchorage (AK); On-site; USD 45,847,000 - 68,770,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

Life Insurance

Paid time off

Leadership Training Programs

401K Retirement Plan

Discounted room rates

Fun place to work

Voluntary benefits discounts

Job summary

JL Hospitality Management in Anchorage, Alaska seeks a Front Desk Agent to warmly greet guests, register arrivals, and manage checkout with accuracy. You will promote hotel services and upsell offerings while maintaining guest satisfaction and smooth operations.

Use your strong English communication and computer skills to handle inquiries, process payments, and coordinate with other hotel teams to deliver exceptional service during each stay.

Qualifications

• Ability to greet guests and provide accurate information in English.
• Ability to handle payments and maintain accurate guest statements.
• Proficiency in using computer systems to input guest data and access room details.

Responsibilities

• Complete registration and check-in/check-out procedures accurately.
• Code electronic keys and provide welcome packets to guests.
• Promote hotel services and upsell products to guests.
• Greet guests with a friendly and sincere welcome; respond to requests.
• Answer phone and email inquiries and relay guest needs to the appropriate associates.
• Resolve guest issues using appropriate judgment and discretion.

Skills

Customer service

English communication

Computer input

Problem solving

Tools

POS system

Job description

JL Hospitality Management in Anchorage, Alaska seeks a Front Desk Agent to warmly greet guests, register arrivals, and manage checkout with accuracy. You will promote hotel services and upsell offerings while maintaining guest satisfaction and smooth operations.

Use your strong English communication and computer skills to handle inquiries, process payments, and coordinate with other hotel teams to deliver exceptional service during each stay.