Guest Services Front Desk Agent

JL Hospitality Management; Anchorage, Northern (AK, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO

401(k) matching

Life insurance

Hotel room discounts

Career growth

Leadership development

Employee discounts

Hospitality focus

Job summary

JL Hospitality Management in Anchorage, AK, seeks a friendly Front Desk Agent to warmly greet guests, perform check-in/check-out, verify reservations, and provide accurate information about rooms, services, and local attractions.

The position requires strong communication, organization, and the ability to stay calm during busy periods. We offer medical, dental and vision insurance, PTO, a 401(k) plan with company match, life insurance, hotel room discounts, and solid career growth opportunities.

Qualifications

• Experience in hotel front desk or related hospitality role is preferred.
• Strong verbal and written communication skills.
• Ability to handle multiple priorities with a calm demeanor.

Responsibilities

• Greet guests with a warm, professional welcome.
• Complete check-in/check-out and verify reservations.
• Process payments accurately and maintain cash handling records.
• Provide information about rooms, hotel amenities, and local attractions.
• Coordinate with other departments to fulfill guest requests.

Skills

Guest service

Communication

Attention to detail

Cash handling

Computer skills

Teamwork

Problem solving

Flexibility

Confidentiality

Safety awareness

Tools

Property management systems

Job description

JL Hospitality Management in Anchorage, AK, seeks a friendly Front Desk Agent to warmly greet guests, perform check-in/check-out, verify reservations, and provide accurate information about rooms, services, and local attractions.

The position requires strong communication, organization, and the ability to stay calm during busy periods. We offer medical, dental and vision insurance, PTO, a 401(k) plan with company match, life insurance, hotel room discounts, and solid career growth opportunities.