Assistant Front Office Manager - HALL Park Hotel

Coury Hospitality; Frisco (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Coury Hospitality is seeking an Assistant Front Office Manager to partner with the Front Office Manager and lead daily front desk operations, ensuring every guest feels welcomed and cared for. You will support the team through coaching and development, oversee special arrivals and guest requests, resolve service challenges, and collaborate with other departments to deliver seamless experiences.

Your leadership and attention to detail will help bring Coury Hospitality’s service standards to life

Qualifications

• Bachelor’s degree in Hospitality Management or related field.
• 3–5 years of front office experience in a hotel or resort.
• Supervisory experience preferred.
• Strong knowledge of front desk operations, PMS, reservations, and billing procedures.
• Excellent leadership, communication, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Commitment to guest service and continuous improvement.

Responsibilities

• Lead daily front desk operations in partnership with Front Office Manager.
• Coach and develop front desk team.
• Oversee special arrivals and guest requests.
• Resolve service challenges with a calm, professional approach.
• Collaborate with other departments to deliver seamless guest experiences.
• Uphold Coury Hospitality's service standards.

Skills

Leadership

Communication

Problem solving

Multitasking

Education

Bachelor’s degree in Hospitality Management

Tools

PMS (Property Management System)

Job description

HALL Park Hotel is hiring for a Assistant Front Office Manager

You’re a great fit for this role if you love...

• Creating personalized, memorable guest experiences.
• Leading, coaching, and supporting a team to succeed.
• Solving problems quickly while maintaining a calm, professional approach.
• Keeping operations organized and running smoothly.
• Building strong relationships across departments.
• Taking initiative and finding ways to improve service.
• Leading by example and bringing a genuine passion for hospitality to every interaction.

We’re excited to have you join us because...

As our Assistant Front Office Manager, you’ll partner with the Front Office Manager to lead daily front desk operations and ensure every guest feels welcomed and cared for. You’ll support the team through coaching and development, oversee special arrivals and guest requests, resolve service challenges, and collaborate with other departments to deliver seamless experiences. Your leadership and attention to detail will help bring Coury Hospitality’s service standards to life.

Education and Experience

• Bachelor’s degree in Hospitality Management or a related field preferred.
• 3–5 years of front office experience in a hotel or resort.
• Previous supervisory experience preferred.
• Strong knowledge of front desk operations, property management systems (PMS), reservations, and billing procedures.
• Excellent leadership, communication, and problem-solving skills.
• Ability to manage multiple priorities and make sound decisions in a fast-paced environment.
• Commitment to exceptional guest service, teamwork, and continuous improvement.

Work Environment and Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to lift and carry up to 25 lbs occasionally.
• Frequent use of computers, phones, and front desk equipment.
• Flexibility to work evenings, weekends, holidays, and varying shifts as needed.

Here’s the Core of Coury Hospitality:

We have a place for you on our team if your passion is to curate UNMATCHED MOMENTS.

What else do YOU need to know...

This job posting is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. We are an equal opportunity employer.