Front Office Lead & Guest Experience Supervisor

Hotel Bennett; Charleston (SC); On-site; USD 52,000 - 76,000; Full time

Job summary

Hotel Bennett is seeking a qualified Front Desk Manager to lead the Front Office team, ensuring smooth operations, staffing alignment, and exceptional guest experiences. The role oversees check-in/out, PBX, and coordination with multiple departments to maintain property standards and service quality.

The candidate should have hotel management experience, strong communication, and the ability to manage under pressure while upholding Salamander's service philosophy.

Qualifications

• Minimum of 1 year in hotel management with successful systems implementations and oversight.
• Minimum of 2 years of front desk experience at a four- or five-star hotel.
• College degree preferred.

Responsibilities

• Act as Manager on Duty in Front Office Manager’s absence, overseeing Front Desk and PBX teams.
• Prepare weekly staff schedules based on occupancy and events.
• Ensure adequate staffing to meet daily business demands.
• Lead daily line-ups communicating business needs to staff.
• Oversee front desk operations and lobby appearance to ensure guest satisfaction.

Skills

Front desk leadership

Staff scheduling

Guest service

Communication

Conflict resolution

Organizational skills

Education

College degree preferred

Tools

ServSafe Alcohol Certification

ABL Server License

Job description

Hotel Bennett is seeking a qualified Front Desk Manager to lead the Front Office team, ensuring smooth operations, staffing alignment, and exceptional guest experiences. The role oversees check-in/out, PBX, and coordination with multiple departments to maintain property standards and service quality.

The candidate should have hotel management experience, strong communication, and the ability to manage under pressure while upholding Salamander's service philosophy.