Front Desk Agent

Salamander Middleburg; Middleburg (VA); On-site; USD 33,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with company match

Paid Time Off and Paid Holidays

Complimentary employee meals

Uniforms provided

Employee discounts on rooms, spa, and

Job summary

Salamander Middleburg – Middleburg, VA, seeks a polished Front Desk Agent to deliver Forbes Five-Star service in a fast-paced luxury environment. You will welcome guests, manage check-in/check-out, and respond to requests with professionalism and care.

The role emphasizes guest satisfaction, accurate billing, and promoting the Guest Loyalty Program, while providing information on local attractions and resort amenities in a seamless manner.

Qualifications

• Hospitality or customer service experience preferred.
• Strong communication and computer skills.
• Professional appearance and demeanor.
• Ability to multitask and stay organized.
• Must be 18 years or older.
• High school diploma or equivalent required.

Responsibilities

• Greet and welcome guests upon arrival.
• Process guest check-ins and check-outs accurately.
• Answer phones and respond to guest requests promptly.
• Assist with room changes, late checkouts, and billing inquiries.
• Promote the Guest Loyalty Program.
• Handle cash and maintain accurate reports.
• Provide information about resort amenities and local attractions.
• Maintain guest activity logs and ensure follow-up.
• Support guest satisfaction and service recovery when needed.

Skills

Hospitality experience

Communication skills

Professional appearance

Multitasking

18+ years old

Computer skills

Education

High school diploma or equivalent

Job description

Front Desk Agent | Luxury Resort | Full-Time

Salamander Middleburg – Middleburg, VA

Start your luxury hospitality career at a Forbes Five-Star resort where Front Desk professionals are trained to deliver world-class guest experiences. Salamander Middleburg is seeking a polished, service-driven Front Desk Agent who enjoys guest interaction and thrives in a fast-paced luxury environment.

Position Summary

The Front Desk Agent is responsible for welcoming guests, managing check-in and check-out, handling guest requests, and ensuring every interaction reflects Forbes Five-Star service standards.

Key Responsibilities

• Greet and welcome guests upon arrival


• Process guest check-ins and check-outs accurately


• Answer phones and respond to guest requests promptly


• Assist with room changes, late checkouts, and billing inquiries


• Promote the Guest Loyalty Program


• Handle cash and maintain accurate reports


• Provide information about resort amenities and local attractions


• Maintain guest activity logs and ensure follow-up


• Support guest satisfaction and service recovery when needed

Qualifications

• Hospitality or customer service experience preferred


• Strong communication and computer skills


• Professional appearance and demeanor


• Ability to multitask and stay organized


• Must be 18 years or older


• High school diploma or equivalent required

Benefits

• Medical, Dental, and Vision Insurance


• 401(k) with company match


• Paid Time Off and Paid Holidays


• Complimentary employee meals
  
• Uniforms provided


• Employee discounts on rooms, spa, dining, and retail


• Discounted stays at Salamander Collection properties


• Career growth opportunities

Salamander Collection is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

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