Front Office Supervisor

Hotel Bennett; Charleston (SC); On-site; USD 60,000 - 80,000; Full time

Job summary

Salamander Hotels & Resorts is seeking a Front Office Manager for Hotel Bennett in Charleston, SC. You will oversee the Front Desk team, coordinate multi-department operations, and ensure smooth check-in/check-out while delivering exceptional guest service.

You will supervise staff, ensure adequate staffing, and maintain knowledge of hotel services and amenities. This role requires strong communication, organization, and leadership skills in a fast-paced hospitality environment.

Qualifications

• Clear written and verbal communication required.
• Strong organizational habits and attention to detail.
• Effective conflict resolution and problem-solving abilities.
• Ability to work collaboratively with other departments and staff.
• Willingness to work flexible hours and long shifts as needed.
• Commitment to exceptional guest service and satisfaction.
• Ability to motivate staff and maintain a cohesive team.
• Must complete ServSafe Alcohol training and hold SC server license within 30 days.

Responsibilities

• Supervise and assist in management tasks in the Front Office Manager's absence.
• Ensure sufficient staffing to meet daily business demands.
• Provide daily line-ups communicating business needs to staff.
• Demonstrate extensive knowledge of rooms, services, facilities, and hours.
• Ensure staff knowledge of hotel services, features, and amenities.
• Monitor departments to maintain service levels expected by the hotel.
• Assist staff in performing job duties and delivering high-level service.
• Welcome guests and check them into rooms; manage front desk operations.
• Maintain discretion and security for the hotel and guests.
• Provide guest assistance during check-in/out and other needs.
• Participate in training and ongoing education for Front Office team.

Skills

Communication skills

Organization skills

Conflict resolution

Team player

Flexible hours

Guest service mindset

Staff motivation

Education

ServSafe Alcohol Certification

ABL Server License

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Regular Management Charleston, SC, US

5 days ago Requisition ID: 2482

POSITION OBJECTIVE

Reports to the Front Office Manager. Maintains hotel wellness which includes property integrity, managing multi-departmental staff efficiency, and creating genuine guest satisfaction. Responsible for the effective coordination of the Front Desk team and oversight of successful execution of the department's operation. Responsible for warmly welcoming and efficiently checking guests into and out of Hotel Bennett.

ESSENTIAL JOB FUNCTIONS

• Supervise and assist in management tasks in the Front Office Manager's absence overseeing Front Desk and PBX Team
• Ensure that sufficient staffing is present to meet the daily business demands
• Give daily line-ups to each employee that communicates business demands
• Demonstrate comprehensive knowledge of rooms, service, facilities, including personnel, features and hours of operation
• Ensure staff's knowledge of hotel services, features and amenities
• Monitor and ensure that departments perform their job functions to the hotel's expected level of service
• Assist staff whenever necessary in performing all job functions
• Responsible for proactively delivering the utmost level of service to guests and visitors
• Follow and support Vision, Mission Statement and Core Values
• Welcome guests and getting them checked into their rooms
• Manage overall operations and appearance of the Front Desk
• Maintain discretion and security for the hotel and guests
• Responsible for attending to the needs of guests, especially during check-in and check-out
• Comply with procedures and requirements established in the Front Office Training Manual
• Assist in training Guest Service Agents and Communications Agents
• Assist in continuing education for Front Office team
• Supervisory or management experience preferred

REQUIREMENTS

• Ability to communicate clearly and effectively
• Excellent written and spoken communication skills
• Excellent organization habits
• Effective and flexible conflict resolution skills
• Must be a team player, working well with other departments and co-workers
• Ability to work flexible hours
• Ability to go the extra mile, to provide the extra attention in order to satisfy guests’ individual needs and wants
• Ability to motivate staff and maintain a cohesive team
• Ability to remain calm and courteous with demanding/difficult guests and/or situations
• Complete the South Carolina state-approved ServSafe Alcohol Online Course & Exam within 30 days of hire
• Possess a valid ABL Server License issued by the state of South Carolina within 30 days of hire

PHYSICAL DEMANDS

• Employee is regularly required to stand throughout shift
• Employee must be able to lift and move up to 25 pounds
• Must possess the ability to remain calm in a stressful and/or hurried environment

Salamander Hotels & Resorts is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Salamander is a drug-free workplace and participant in E-Verify.