Front Office Supervisor

Salamander Charleston Employer Llc; Charleston (SC); On-site; USD 55,000 - 85,000; Full time

Job summary

Salamander Hotels & Resorts in Charleston, SC seeks an experienced Front Office Manager to oversee the Front Desk, PBX and guest services, ensuring smooth operations and exceptional guest satisfaction.

You will lead multi-department coordination, manage staffing, training, and uphold the hotel’s service standards, Vision and Core Values. A supervisory background in hotel management is required, with strong communication and problem-solving skills.

Qualifications

• Excellent communication skills, both written and spoken.
• Ability to supervise Front Desk and PBX teams.
• Strong guest service orientation.
• Ability to manage staffing and training.

Responsibilities

• Supervise Front Desk and PBX teams in the manager's absence.
• Ensure adequate staffing to meet daily demands.
• Provide daily line-ups communicating business needs.
• Maintain staff knowledge of hotel services and hours.
• Deliver exceptional service to guests.
• Support training and development of Guest Service Agents.
• Uphold Vision, Mission and Core Values.

Skills

Communication skills

Written & verbal communication

Guest service mindset

Team leadership

Conflict resolution

Flexibility

Staff training

Education

ServSafe Alcohol Certification (SC)

ABL Server License (SC)

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Regular Management Charleston, SC, US

3 days ago Requisition ID: 2482

POSITION OBJECTIVE

Reports to the Front Office Manager. Maintains hotel wellness which includes property integrity, managing multi-departmental staff efficiency, and creating genuine guest satisfaction. Responsible for the effective coordination of the Front Desk team and oversight of successful execution of the department’s operation. Responsible for warmly welcoming and efficiently checking guests into and out of Hotel Bennett.

ESSENTIAL JOB FUNCTIONS

• Supervise and assist in management tasks in the Front Office Manager’s absence overseeing Front Desk and PBX Team
• Ensure that sufficient staffing is present to meet the daily business demands
• Give daily line-ups to each employee that communicates business demands
• Demonstrate comprehensive knowledge of rooms, service, facilities, including personnel, features and hours of operation
• Ensure staff’s knowledge of hotel services, features and amenities
• Monitor and ensure that departments perform their job functions to the hotel’s expected level of service
• Assist staff whenever necessary in performing all job functions
• Responsible for proactively delivering the utmost level of service to guests and visitors
• Follow and support Vision, Mission Statement and Core Values
• Welcome guests and getting them checked into their rooms
• Manage overall operations and appearance of the Front Desk
• Maintain discretion and security for the hotel and guests
• Responsible for attending to the needs of guests, especially during check-in and check-out
• Comply with procedures and requirements established in the Front Office Training Manual
• Assist in training Guest Service Agents and Communications Agents
• Assist in continuing education for Front Office team
• Supervisory or management experience preferred

REQUIREMENTS

• Ability to communicate clearly and effectively
• Excellent written and spoken communication skills
• Excellent organization habits
• Effective and flexible conflict resolution skills
• Must be a team player, working well with other departments and co-workers
• Ability to work flexible hours
• Ability to go the extra mile, to provide the extra attention in order to satisfy guests’ individual needs and wants
• Ability to motivate staff and maintain a cohesive team
• Ability to remain calm and courteous with demanding/difficult guests and/or situations
• Complete the South Carolina state-approved ServSafe Alcohol Online Course & Exam within 30 days of hire
• Possess a valid ABL Server License issued by the state of South Carolina within 30 days of hire

PHYSICAL DEMANDS

• Employee is regularly required to stand throughout shift
• Employee must be able to lift and move up to 25 pounds
• Must possess the ability to remain calm in a stressful and/or hurried environment

Salamander Hotels & Resorts is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Salamander is a drug-free workplace and participant in E-Verify.