Front Office Supervisor & Guest Experience Lead

Remington Hospitality; Key West (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

Remington Hospitality is seeking a Front Office Supervisor/Manager to lead daily front desk operations, ensuring seamless guest check-in/check-out and exceptional service throughout stays.

You will supervise front desk agents and concierge staff, coordinate room assignments, and work with Housekeeping and other departments to meet guest needs while maximizing occupancy and revenue. Strong leadership and knowledge of property systems are essential.

Responsibilities

• Assist the Front Office Manager in supervising front desk agents, front office supervisors, guest service/bell staff, concierge, and PBX operators, including scheduling, training, coaching, and performance feedback in accordance with company policies and applicable laws.
• Greet and assist guests in a professional, courteous manner during check-in, check-out, and throughout their stay.
• Anticipate and respond to guest needs, concerns, and complaints, ensuring issues are resolved promptly and appropriately.
• Maintain knowledge of front office operations, including the property management system, cash handling procedures, and room inventory management.
• Support coordination of room assignments, group blocking, and special requests, ensuring communication with Housekeeping, Engineering, and other departments as needed.
• Assist in monitoring occupancy levels and applying yield management techniques to maximize revenue.
• Maintain accurate financial transactions, including handling cash, checks, and credit card payments in accordance with company policies.
• Help implement and promote programs or initiatives to improve guest satisfaction and operational efficiency.
• Maintain compliance with all safety, security, and emergency procedures, including evacuation protocols and first aid response.
• Perform other duties as assigned by the Front Office Manager or hotel leadership.

Job description

Remington Hospitality is seeking a Front Office Supervisor/Manager to lead daily front desk operations, ensuring seamless guest check-in/check-out and exceptional service throughout stays.

You will supervise front desk agents and concierge staff, coordinate room assignments, and work with Housekeeping and other departments to meet guest needs while maximizing occupancy and revenue. Strong leadership and knowledge of property systems are essential.