Front Desk & Guest Services Supervisor

Hotel Bennett; Charleston (SC); On-site; USD 60,000 - 80,000; Full time

Job summary

Salamander Hotels & Resorts is seeking a Front Office Manager for Hotel Bennett in Charleston, SC. You will oversee the Front Desk team, coordinate multi-department operations, and ensure smooth check-in/check-out while delivering exceptional guest service.

You will supervise staff, ensure adequate staffing, and maintain knowledge of hotel services and amenities. This role requires strong communication, organization, and leadership skills in a fast-paced hospitality environment.

Qualifications

• Clear written and verbal communication required.
• Strong organizational habits and attention to detail.
• Effective conflict resolution and problem-solving abilities.
• Ability to work collaboratively with other departments and staff.
• Willingness to work flexible hours and long shifts as needed.
• Commitment to exceptional guest service and satisfaction.
• Ability to motivate staff and maintain a cohesive team.
• Must complete ServSafe Alcohol training and hold SC server license within 30 days.

Responsibilities

• Supervise and assist in management tasks in the Front Office Manager's absence.
• Ensure sufficient staffing to meet daily business demands.
• Provide daily line-ups communicating business needs to staff.
• Demonstrate extensive knowledge of rooms, services, facilities, and hours.
• Ensure staff knowledge of hotel services, features, and amenities.
• Monitor departments to maintain service levels expected by the hotel.
• Assist staff in performing job duties and delivering high-level service.
• Welcome guests and check them into rooms; manage front desk operations.
• Maintain discretion and security for the hotel and guests.
• Provide guest assistance during check-in/out and other needs.
• Participate in training and ongoing education for Front Office team.

Skills

Communication skills

Organization skills

Conflict resolution

Team player

Flexible hours

Guest service mindset

Staff motivation

Education

ServSafe Alcohol Certification

ABL Server License

Job description

Salamander Hotels & Resorts is seeking a Front Office Manager for Hotel Bennett in Charleston, SC. You will oversee the Front Desk team, coordinate multi-department operations, and ensure smooth check-in/check-out while delivering exceptional guest service.

You will supervise staff, ensure adequate staffing, and maintain knowledge of hotel services and amenities. This role requires strong communication, organization, and leadership skills in a fast-paced hospitality environment.