Front Office Lead: Guest Experience & Ops

Jimmy Jazz; Solvang (CA); On-site; USD 29,000 - 33,000; Full time

Job summary

Kirkwood Collection seeks a Front Office Supervisor to lead the front office team, oversee check-in/check-out, and ensure smooth daily operations, delivering exceptional guest service.

You will create weekly schedules for housekeeping and front desk, assist with recruitment and training, manage resources, monitor health code standards, and coordinate with regional management. Flexibility for shifts and a strong guest-focus are essential.

Qualifications

• High School Diploma or GED.
• Some College courses encouraged.
• At least two years of customer service experience.
• One year of front desk experience in hospitality.
• Availability to work evenings, weekends and holidays.
• Friendly and welcoming demeanor.

Responsibilities

• Lead the front office team and oversee check-in/check-out and guest inquiries.
• Create weekly schedules for Housekeeping and Front Desk for approval by Regional Manager.
• Assist with recruitment, screening and training for both properties.
• Monitor inventory of supplies and place orders within monthly budgets.
• Ensure health code standards and cleanliness across work areas.
• Respond to guest reviews promptly and manage reservations across channels.
• Coordinate with vendors and support breakfast service where offered.

Skills

Customer service

Scheduling

Team leadership

Time management

Hospitality

Education

Two year degree

High school diploma

Tools

Opera Cloud

Google Suite

Whistle

Job description

Kirkwood Collection seeks a Front Office Supervisor to lead the front office team, oversee check-in/check-out, and ensure smooth daily operations, delivering exceptional guest service.

You will create weekly schedules for housekeeping and front desk, assist with recruitment and training, manage resources, monitor health code standards, and coordinate with regional management. Flexibility for shifts and a strong guest-focus are essential.