Front Office Supervisor

Jimmy Jazz; Solvang (CA); On-site; USD 29,000 - 33,000; Full time

Job summary

Kirkwood Collection seeks a Front Office Supervisor to lead the front office team, oversee check-in/check-out, and ensure smooth daily operations, delivering exceptional guest service.

You will create weekly schedules for housekeeping and front desk, assist with recruitment and training, manage resources, monitor health code standards, and coordinate with regional management. Flexibility for shifts and a strong guest-focus are essential.

Qualifications

• High School Diploma or GED.
• Some College courses encouraged.
• At least two years of customer service experience.
• One year of front desk experience in hospitality.
• Availability to work evenings, weekends and holidays.
• Friendly and welcoming demeanor.

Responsibilities

• Lead the front office team and oversee check-in/check-out and guest inquiries.
• Create weekly schedules for Housekeeping and Front Desk for approval by Regional Manager.
• Assist with recruitment, screening and training for both properties.
• Monitor inventory of supplies and place orders within monthly budgets.
• Ensure health code standards and cleanliness across work areas.
• Respond to guest reviews promptly and manage reservations across channels.
• Coordinate with vendors and support breakfast service where offered.

Skills

Customer service

Scheduling

Team leadership

Time management

Hospitality

Education

Two year degree

High school diploma

Tools

Opera Cloud

Google Suite

Whistle

Job description

• Location 2436 Baseline Avenue,Solvang, CA, 93463,United States
• Base Pay $21.00 - $24.00 / Hour
• Job Category Supervisory Role, Hospitality , Front Desk
• Industry Hospitality , Leisure , Hotels
• Employee Type Non-Exempt - FT
• Required Degree 2 Year Degree
• Travel 25%
• Manage Others Yes

Contact information

• Name Francis Nolasco
• Phone [phone]
• Email [e-mail]

Description

Primary Job Duties

• Implement and uphold operational guidelines in accordance with Kirkwood standard
  procedures.
• Create weekly schedules for Housekeeping and Front Desk to be approved by the
  Regional Manager.
• Assist with recruitment, screening and training of all new hire candidates for both
  properties.
• Work with the Regional Manager to conduct regular inventory of supplies and place
  orders as necessary, keeping in line with monthly spending targets.
• Ensure all work areas are clean and organized keeping hotels up to local health code
  standards.
• Ensure Receptionists and Housekeepers are completing their daily tasks to the
  highest standards of quality.
• Respond to guest reviews in a timely and professional manner.
• Ensure all reservations are reviewed for accuracy from all booking channels. (OTA’s,
  cancellations, extending etc.)
• Assists with grocery shopping from time to time.
• Respond to emergency calls from the site teams in the absence of the Regional
  Manager.
• Learn and cover all shifts as needed. (AM/PM both properties)
• Coordinate with outside vendors to troubleshoot and resolve problems on site.
• Utilize feedback from guests and staff to strategize with the Manager on ways to
  improve day to day operations and service.
• At properties offering breakfast service, assists with the preparation, setup, replenishment, and breakdown of breakfast service, including continental or light-prepared items.
• Supports maintaining cleanliness, organization, and food safety standards in breakfast and service areas during assigned shifts.
• Assists guests during breakfast hours by answering questions and ensuring a positive guest experience.
• Specific breakfast-related responsibilities may vary by property based on service model and operational needs.

Who we’re looking for:

• You’re as passionate about people as we are about hospitality
• You’re comfortable wearing multiple hats and going with the flow
• You’re looking for an environment where you can take initiative and make a difference
• You’re full of ideas on how to make the space around you better
• You’re proud of how organized you are
• You aren’t afraid to challenge the systems around you to improve them but know how to play by the book when it matters.

Systems Skills

Resource Management Skills

• Management of Financial Resources- Determining how money will be spent to get the work done, and accounting for these expenditures.
• Management of Material Resources- Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
• Management of Personnel Resources- Motivating, developing, and directing people as they work, identifying the best people for the job.
• Time Management- Managing one's own time and the time of others.
• Day Shift (Preferred)
• Night Shift (Preferred)

Requirements

Education and Experience

• High School Diploma - or the equivalent (GED)
• Some College Courses
• At least two years of customer service experience
• One year of front desk experience in the hospitality industry
• Availability to work shifts, including evenings, weekends and holidays
• Ability to solve guest challenges in a friendly and timely fashion
• Friendly and welcoming demeanor

Work Context

Communication - Types and frequency of interactions with other people that are required as part of this job.

Role Relationships - Importance of different types of interactions with others both inside and outside the organization

Responsibility for Others - Amount of responsibility the worker has for other workers as a part of this job

Conflictual Contact - Amount of conflict that the worker will encounter as part of this job

Work Setting - Description of physical surroundings that the worker will face as part of this job

Tools and Technology

• Personal computers
• Google Suite
• Opera Cloud
• Whistle

Physical Requirements

Sit, stand, and walk for varying lengths of time

Lift approximately ten (10) pounds

Good communication skills, both written and verbal

Other

Must be able to work weekends/holidays, when needed.

Ability to communicate efficiently and effectively.

Ability to prioritize and problem solve effectively.

Ability to think and perform both independently and as a team.

Ability to develop positive working relationships with both guests and staff.

Ability to negotiate, delegate and work under pressure.

Comfortable working with computers.

Organized and detail-oriented.

Summary

Job Summary

As Front Office Supervisor, you lead the front office team in providing exceptional guest service and ensuring smooth daily operations. You oversee all front office activities, from guest check-in/check-out to handling inquiries and resolving issues. Your role is critical in creating a welcoming and efficient environment that enhances guest satisfaction and contributes to the hotel's overall success.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.