Guest Services Agent — Front Desk

Jimmy Jazz; Santa Barbara (CA); On-site; USD 24,796 - 27,552; Full time

Job summary

Kirkwood Collection is hiring a Front Desk Agent to manage reservations, assist guests, and ensure a high standard of service. You will handle calls and emails, coordinate guest details in the property system, and support breakfast service as needed.

Requirements include a high school diploma and availability for shifts. Strong communication and customer service skills are essential for daily guest interactions.

Qualifications

• High school diploma or equivalent.
• Front desk experience in hospitality is preferred.
• Proficient in guest communications and service orientation.

Responsibilities

• Take reservations and attend to guest needs.
• Generate 100% guest satisfaction.
• Answer reservation calls and emails.
• Coordinate guest information in the in-house system.
• Process payments and reconcile guest accounts.
• Provide information on Inn policies, services and local area.
• Assist with breakfast service where applicable.
• Open/close procedures to ensure security and readiness.

Education

High school diploma

Tools

Opera Cloud

Job description

Kirkwood Collection is hiring a Front Desk Agent to manage reservations, assist guests, and ensure a high standard of service. You will handle calls and emails, coordinate guest details in the property system, and support breakfast service as needed.

Requirements include a high school diploma and availability for shifts. Strong communication and customer service skills are essential for daily guest interactions.