Front Office Leader: Guest Services & Operations

Lore Group; Washington; On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Six complimentary nights

Employee and family rates

Friends and family rates

Lore Discovery hotel discounts

Discount at Lore Group restaurants and

Paid vacation days

Holidays and sick days

Life insurance

Employee Assistance Program

Referral incentives

401(k) with 5% match

Training and development

Cigna benefits

Complimentary employee meals

Employee recognition

Job summary

Lore Group in Washington, DC is seeking an Assistant Front Office Manager to coordinate with the Front Office Manager and lead Guest Service Agents, Bell Staff, and Valet. You will participate in hotel management meetings, perform guest service analyses, and drive initiatives to improve guest experience.

You will supervise front desk operations, assist in recruitment and training, manage daily financial reports, and ensure timely payments while addressing guest issues with managerial oversight.

Qualifications

• Fun and welcoming personality is a MUST.
• Leadership/managerial experience is preferred.
• A minimum of 2 years hotel front desk experience.
• Ability to lead a team.
• Excellent communication skills; both verbal and written.
• Possess poise, elegance and a calm demeanor in all situations.
• Exceptional organizational skills.
• Flexible schedule is required to meet the needs of the business.

Responsibilities

• Welcome guests in a warm, personable, sincere, and friendly manner.
• Provide guest with information they inquire about (i.e. hotel information, nearest spa, etc.).
• Supervise the efficient operations of reception including check in/out procedures.
• Communicate any relevant information to the Front Office Director and the Concierge.
• Ensure Front Office teams are fully prepared to work for the shift.
• Oversee front desk operations, ensuring efficiency and service quality and accuracy of check-lists.
• Monitor and approve timecards of hourly employees.
• Assist in recruitment, training, and performance evaluations of front desk staff.
• Manage daily financial reports, reservations handling and room revenue tracking.
• Handle guest complaints that require managerial intervention.
• Work on improving efficiency through system enhancements and procedural updates.
• Manage reservations and make sure all payments are collected in a timely manner (no-shows, cancellations, VCCs).
• Attend weekly Operations meetings.
• Support the Front Office Manager in strategic initiatives and departmental improvements.
• Drive the team in guest engagement to ensure the review activity (Tripadvisor, revinate).

Skills

Fun and welcoming personality

Leadership/managerial experience

Hotel front desk experience

Ability to lead a team

Excellent communication skills

Poise and calm demeanor

Organizational skills

Flexible schedule

Job description

Lore Group in Washington, DC is seeking an Assistant Front Office Manager to coordinate with the Front Office Manager and lead Guest Service Agents, Bell Staff, and Valet. You will participate in hotel management meetings, perform guest service analyses, and drive initiatives to improve guest experience.

You will supervise front desk operations, assist in recruitment and training, manage daily financial reports, and ensure timely payments while addressing guest issues with managerial oversight.