Front Office Leader & Guest Experience Director

The Barnett; United States; On-site; USD 52,000 - 75,000; Full time

Job summary

The Barnett in New Orleans seeks an Assistant Director of Front Office to lead daily Front Office operations and guest experience from the Front Desk. You will support the team in real time and uphold service standards through visible leadership.

As MOD during peak periods, you will drive staffing, training, and performance management while ensuring smooth desk flow and adherence to policies and safety procedures. Prior Hyatt experience is preferred.

Qualifications

• Education: High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Experience: 1–2 years of supervisory hospitality/front office experience; prior hotel experience required.

Responsibilities

• Execute and oversee daily Front Office operations on the floor to ensure a smooth guest experience.
• Act as Manager on Duty (MOD) during peak periods with leadership presence.
• Directly manage and support Guest Service Supervisors to align with goals and service standards.
• Oversee training, coaching, and accountability for front office team members.
• Manage desk flow and staffing in real time, addressing challenges and guest needs.
• Resolve guest concerns promptly and professionally and escalate when appropriate.
• Assist with scheduling, performance management, and development of the front office team.
• Ensure adherence to company policies, service standards, and safety procedures.

Skills

Leadership

Customer Service

Communication

Organizational Skills

Multitasking

PMS Proficiency

Microsoft Office

Education

High school diploma or equivalent

Associate or Bachelor's degree preferred

Tools

Property Management Systems (PMS)

Microsoft Office

Job description

The Barnett in New Orleans seeks an Assistant Director of Front Office to lead daily Front Office operations and guest experience from the Front Desk. You will support the team in real time and uphold service standards through visible leadership.

As MOD during peak periods, you will drive staffing, training, and performance management while ensuring smooth desk flow and adherence to policies and safety procedures. Prior Hyatt experience is preferred.