Front Desk Assistant Manager: Guest Experience & Operations Lead

Aimbridge Hospitality; New Orleans (LA); Sur place; USD 45 000 - 60 000; Plein temps

Avantages offerts par ce poste

Daily Pay

Medical, Dental, and Vision Coverage

Paid Time Off

401k Retirement Plan

Résumé du poste

Hilton Garden Inn New Orleans Convention Center is seeking an Assistant Front Office Manager to oversee daily front desk operations and uphold outstanding guest service. You will supervise Guest Service Agents and Front Desk Supervisors, coach staff, and ensure smooth shift transitions while enforcing brand standards.

You’ll manage schedules, assist with staffing, and act as Manager on Duty when needed, coordinating with housekeeping, engineering, and management to deliver a seamless guest

Qualifications

• 2-year college degree with 3+ years of related experience.
• 4-year college degree with at least 1 year of related experience.
• 3-5 years of progressive experience in a hotel or related field, supervisory preferred.
• Effective in handling stressful, high-pressure situations while maintaining composure and objectivity.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

Responsabilités

• Oversee day-to-day front office activities (check-in, check-out, room assignments).
• Ensure proper use of PMS and accuracy of guest accounts.
• Maintain smooth handoffs between shifts.
• Serve as Manager on Duty.
• Handle escalated guest issues and complaints professionally.
• Conduct service recovery and follow-up when needed.
• Monitor guest feedback, reviews, and service scores.
• Ensure brand standards and hospitality culture are upheld.
• Coach, train, and support team members on service standards.
• Assist with onboarding and mentoring new hires.
• Enforce policies, attendance, and grooming standards.
• Support performance management and corrective action.
• Assist with creating and managing schedules.
• Cover shifts or adjust staffing as needed.
• Approve or coordinate shift swaps per policy.
• Ensure proper staffing levels for expected occupancy.
• Act as a Key Communication Link Between Front Office & Housekeeping, Front Office & Engineering, Front Office & Management.

Connaissances

Strong leadership

People-management

Excellent communication

Conflict-resolution

Attention to detail

Organizational skills

Multitasking

PMS systems

Professional judgment

Calm under pressure

Formation

2-year college degree with 3+ years experience

4-year college degree with 1+ year experience

Outils

PMS software

Description du poste

Hilton Garden Inn New Orleans Convention Center is seeking an Assistant Front Office Manager to oversee daily front desk operations and uphold outstanding guest service. You will supervise Guest Service Agents and Front Desk Supervisors, coach staff, and ensure smooth shift transitions while enforcing brand standards.

You’ll manage schedules, assist with staffing, and act as Manager on Duty when needed, coordinating with housekeeping, engineering, and management to deliver a seamless guest