Front Office Leader: Guest Experience & Operations

Hyatt Hotels Corporation; New York, Northern (NY, KY); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental and Vision Health Ins.

401k Company Match

Paid Time Off

Travel Discounts

Educational/Professional Development

Job summary

Hyatt Hotels Corporation is seeking an Assistant Director of Front Office to lead and inspire our front desk teams, delivering flawless arrivals, departures, and personalized guest experiences. You will ensure operations stay within budget and align with our service standards across various Hyatt properties.

You will supervise managers, coach staff, monitor guest satisfaction, and drive process improvements while maintaining strong accounting controls and safety practices.

Qualifications

• Associate or Bachelor’s degree preferred.
• Experience in hotel front office operations.
• Strong leadership and coaching abilities.
• Focus on guest satisfaction and service recovery.

Responsibilities

• Lead and inspire front office staff to deliver personalized guest experiences.
• Monitor guest satisfaction and drive improvements.
• Manage staffing to align with budget and occupancy forecasts.
• Oversee front office transactions with adherence to controls.

Skills

Leadership

Staff development

Scheduling

Budgeting

Guest service excellence

Communication

Coaching

Education

Bachelor’s degree

Associate degree

Tools

MS Office

Job description

Hyatt Hotels Corporation is seeking an Assistant Director of Front Office to lead and inspire our front desk teams, delivering flawless arrivals, departures, and personalized guest experiences. You will ensure operations stay within budget and align with our service standards across various Hyatt properties.

You will supervise managers, coach staff, monitor guest satisfaction, and drive process improvements while maintaining strong accounting controls and safety practices.