Front Office Supervisor: Guest Experience Leader

Lodgeworks / Archer; McLean (VA); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Hotel and restaurant discounts

Health, vision and dental benefits

401(k) plans with matching

Paid holidays

Disability insurance

Referral bonuses

Flexible spending accounts

Job summary

LodgeWorks / Archer is seeking a Front Office Supervisor to lead our front desk team in McLean, VA. You will guide guest services, supervise scheduling, and ensure consistent, high-quality service aligned with brand standards.

The role emphasizes teamwork, operational excellence, and guest satisfaction, with responsibilities including hiring, training, and coaching staff, handling daily front desk tasks, and maintaining accurate financial procedures.

Qualifications

• Excellent verbal and written communication skills.
• Customer-focused with guests and team members.
• Ability to stand for extended periods and lift up to 40 pounds.

Responsibilities

• Oversee front office operations and guest services to ensure high quality service.
• Assist in hiring, training, scheduling, and coaching of front desk staff.
• Manage cash handling, check-in/check-out procedures, and guest inquiries.
• Resolve guest concerns promptly and professionally to maintain satisfaction.

Job description

LodgeWorks / Archer is seeking a Front Office Supervisor to lead our front desk team in McLean, VA. You will guide guest services, supervise scheduling, and ensure consistent, high-quality service aligned with brand standards.

The role emphasizes teamwork, operational excellence, and guest satisfaction, with responsibilities including hiring, training, and coaching staff, handling daily front desk tasks, and maintaining accurate financial procedures.