Front Office Supervisor

Loews Hotels, LLC.; Arlington (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health & wellness benefits

401(k) and company match

Paid sick days

Paid vacation and holidays

Bereavement support

Pet insurance

Training & development opportunities

Tuition reimbursement

Team member hotel rates

Job summary

Loews Arlington Hotel and Convention Center is seeking a dynamic Supervisor of Front Office to lead the guest services team at our full-service property. This role ensures exceptional service at the front desk and concierge, coordinating with housekeeping and other departments to exceed guest expectations.

You will mentor staff, monitor feedback, and manage daily operations while maintaining high standards of professionalism and guest satisfaction at a premier Arlington hotel.

Qualifications

• Minimum of two years guest service experience in hotel hospitality preferred.
• Minimum one-year guest service leadership role preferred.
• Experience with previous Property Management System, preferred Opera System.
• Knowledge of budgeting, forecasting, and financial analysis in a hotel setting preferred.
• Ability to stand for long periods of time required.
• Ability to work weekends, evenings, holidays as necessary/required.

Responsibilities

• Manage daily operations of the Front Office Team.
• Lead and deliver exceptional guest experience.
• Supervise the guest services team to maintain high performance and service standards.
• Monitor, respond to guest feedback and improve loyalty and satisfaction.
• Oversee room allocations and coordinate with housekeeping.
• Implement training programs and mentor staff for growth.
• Serve as the primary contact for internal and external inquiries.
• Prepare performance reports for management on operations and guest feedback.
• Assist with financial records and timely payment processing.
• Collaborate on initiatives to promote hotel services and效率.

Skills

Leadership

Guest services

Team supervision

Customer service

Tools

Opera System

Job description

Loews Arlington Hotel and Convention Center is a state-of-the-art, full-service meetings and resort destination that caters to groups of all sizes, as well as families who are looking for a world-class experience in the epicenter of the premier sports and entertainment district in the country. Centrally located between Dallas and Fort Worth between iconic sports stadiums, Globe Life Field, home of the 2023 World Series Texas Rangers and AT&T Stadium, home of the Dallas Cowboys, the 888-room resort features five restaurants and lounges, two pools with an authentic sandy beach, cabanas and a water slide as well as a fitness center, full-service spa and salon and 266,000 square feet of meeting and event space.

Who We Are

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement
• Pet Insurance and Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Team Member Hotel Rates, other discounts, perks and more

What We’re Looking For

An experienced and dynamic Supervisor of Front Office, to lead the operational activities of our guest services team at Loews Hotels. This pivotal role is responsible for ensuring our team delivers exceptional service and quality, consistently exceeding guest expectations at the front desk and in concierge services.

Who You Are

• A natural leader with the ability to inspire and motivate a diverse team, fostering a positive and collaborative work environment.
• Service focused and committed to delivering exceptional guest experiences, with a passion for anticipating and exceeding guest needs.
• An individual with excellent verbal and written communication skills, capable of engaging with guests, team members, and other departments with clarity and professionalism.
• A problem-solver with a proactive approach to resolving issues and addressing guest concerns, with the ability to think critically and make sound decisions under pressure.
• Highly organized with strong multitasking abilities, able to prioritize effectively and manage time efficiently in a fast-paced environment.
• Veterans and military spouses encouraged to apply

What You’ll Do

• Manage daily operations of the Front Office Team.
• Responsible for leading and delivering exceptional guest experience.
• Lead and supervise the guest services team to ensure high performance, morale, and compliance with service standards.
• Monitor, communicate, and respond to guest feedback to enhance service quality and develop strategies for increasing guest loyalty and satisfaction.
• Oversee room allocations based on guest preferences and coordinate with housekeeping.
• Implement training programs while mentoring staff to foster professional growth.
• Serve as the primary contact for internal and external inquiries.
• Conduct audits and maintain accurate financial records, ensuring timely payment processing and analyzing financial performance.
• Prepare performance reports for management on operational effectiveness and guest feedback.
• Collaborate on initiatives to promote hotel services and enhance operational efficiency.
• Handle emergencies with professionalism while ensuring the safety and security of guests and staff.
• Perform additional duties as assigned.

Qualifications Include

• Minimum of two years guest service experience in hotel hospitality preferred.
• Minimum one-year guest service leadership role preferred.
• Experience with previous Property Management System, preferred Opera System.
• Knowledge of budgeting, forecasting, and financial analysis in a hotel setting preferred.
• Ability to stand for long periods of time required.
• Ability to work weekends, evening, holidays as necessary/required.

Who You’ll Supervise

• Front Desk Team
• Guest Services Team