Front Desk Guest Experience Specialist

Loews Hotels & Co; Arlington (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401(k) & company match

Paid time off

Job summary

Loews Hotels & Co in Arlington, TX, seeks a friendly Front Office Agent to welcome guests, check them in/out, and ensure exceptional service from arrival to departure.

You will assign rooms per guest preferences, verify payments, and promote hotel amenities. The role requires strong communication, a proactive approach, and the ability to work weekends and holidays as needed. Loews offers comprehensive benefits and growth opportunities.

Qualifications

• Minimum of one year of guest service experience in hotel hospitality.
• Experience with a Property Management System is preferred (Opera).
• Strong verbal and written communication with guests and team members.
• Ability to stand and walk for long periods and work varying shifts.

Responsibilities

• Greet and register guests with warmth and professionalism.
• Assign rooms and handle check-in/check-out procedures.
• Promote hotel services and local attractions to guests.
• Respond to guest inquiries and resolve issues promptly.
• Maintain lobby and front desk area cleanliness and appearance.

Skills

Guest service experience

Communication skills

Team player

Tools

Opera System

Job description

Loews Hotels & Co in Arlington, TX, seeks a friendly Front Office Agent to welcome guests, check them in/out, and ensure exceptional service from arrival to departure.

You will assign rooms per guest preferences, verify payments, and promote hotel amenities. The role requires strong communication, a proactive approach, and the ability to work weekends and holidays as needed. Loews offers comprehensive benefits and growth opportunities.