Front Office Lead — Guest Experience at Ski Resort

alterra; Mammoth Lakes (CA); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Free season pass for you

Free skiing for dependents

Free skiing at all Alterra Resorts

Ski/snowboard lessons discounts

Equipment rental discount

Friends and family vouchers

Retail & Food discount

401k with company match

Job summary

Mammoth Mountain, part of Alterra Resorts, is hiring to manage all aspects of the Front Desk, including bell, valet, and concierge in the absence of the Front Desk Manager. The role emphasizes training, guest service, employee relations, and purchasing when required, and it serves as the on-duty manager.

Candidates should have a four-year college degree preferred and 2+ years in hotel front desk and reservations operations, plus 6–12 months of supervisory experience.

Qualifications

• Four year college degree preferred.
• Minimum of 2 years experience in hotel front desk and reservations operations.
• Minimum of 6 to 12 months of supervisory experience.
• Strong working knowledge of business software with emphasis on MS Excel, Word, Power Point, Sirius and Visual One.
• Professional demeanor, attitude and appearance.
• Strong work ethic.
• Ability to clearly and effectively communicate to guests, employees and management.
• Ability to perform under pressure and with deadlines.
• Ability to solve problems using common sense and hotel policy.

Responsibilities

• Manages all aspects of Front Desk including front desk, bell, valet, and concierge in the absence of the Front Desk Manager.
• This position is responsible for training, guest service, employee relations, and purchasing if required.
• Acts as manager on duty.

Skills

Customer service

Communication

Problem solving

Work under pressure

Training & supervision

Education

Bachelor's degree preferred

Tools

MS Excel

MS Word

PowerPoint

Sirius

Visual One

Job description

Mammoth Mountain, part of Alterra Resorts, is hiring to manage all aspects of the Front Desk, including bell, valet, and concierge in the absence of the Front Desk Manager. The role emphasizes training, guest service, employee relations, and purchasing when required, and it serves as the on-duty manager.

Candidates should have a four-year college degree preferred and 2+ years in hotel front desk and reservations operations, plus 6–12 months of supervisory experience.