Assistant Front Office Manager — Resort Front Desk Leader

Alterra; Mammoth Lakes (CA); On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Season pass included

Discounts on lessons

Friends & family discounts

Retail & Food discount

Equipment rental discount

401k with company match

Healthcare

Dental

Vision

PTO

Hotel discounts worldwide

Job summary

The Westin Monache in Mammoth Lakes, CA, is seeking a front desk leader to manage operations in the absence of the Front Desk Manager. You will oversee bell, valet, and concierge services, while driving guest service excellence and purchasing as needed.

Minimum 2 years in front desk/reservations and 6–12 months of supervisory experience are required, with strong MS Excel/Word/PowerPoint and Visual One/Sirius proficiency.

Qualifications

• Four year college degree preferred.
• Minimum of 2 years experience in hotel front desk and reservations operations.
• Minimum of 6 to 12 months of supervisory experience.
• Strong working knowledge of business software with emphasis on MS Excel, Word, Power Point, Sirius and Visual One.
• Professional demeanor, attitude and appearance.
• Strong work ethic.
• Ability to clearly and effectively communicate to guests, employees and management.
• Ability to perform under pressure and with deadlines.
• Ability to solve problems using common sense and hotel policy.

Responsibilities

• Manages all aspects of Front Desk including front desk, bell, valet, and concierge in the absence of the Front Desk Manager.
• This position is responsible for training, guest service, employee relations, and purchasing if required.
• Acts as manager on duty.

Skills

MS Excel

MS Word

PowerPoint

Sirius

Visual One

Guest service

Supervisory experience

Communication

Front desk operations

Education

Bachelor’s degree preferred

Tools

MS Excel

MS Word

PowerPoint

Sirius

Visual One

Job description

The Westin Monache in Mammoth Lakes, CA, is seeking a front desk leader to manage operations in the absence of the Front Desk Manager. You will oversee bell, valet, and concierge services, while driving guest service excellence and purchasing as needed.

Minimum 2 years in front desk/reservations and 6–12 months of supervisory experience are required, with strong MS Excel/Word/PowerPoint and Visual One/Sirius proficiency.