Assistant Front Office Manager, Juniper Springs Resort

alterra; Mammoth Lakes (CA); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Free season pass for you

Free skiing for dependents

Free skiing at all Alterra Resorts

Ski/snowboard lessons discounts

Equipment rental discount

Friends and family vouchers

Retail & Food discount

401k with company match

Job summary

Mammoth Mountain, part of Alterra Resorts, is hiring to manage all aspects of the Front Desk, including bell, valet, and concierge in the absence of the Front Desk Manager. The role emphasizes training, guest service, employee relations, and purchasing when required, and it serves as the on-duty manager.

Candidates should have a four-year college degree preferred and 2+ years in hotel front desk and reservations operations, plus 6–12 months of supervisory experience.

Qualifications

• Four year college degree preferred.
• Minimum of 2 years experience in hotel front desk and reservations operations.
• Minimum of 6 to 12 months of supervisory experience.
• Strong working knowledge of business software with emphasis on MS Excel, Word, Power Point, Sirius and Visual One.
• Professional demeanor, attitude and appearance.
• Strong work ethic.
• Ability to clearly and effectively communicate to guests, employees and management.
• Ability to perform under pressure and with deadlines.
• Ability to solve problems using common sense and hotel policy.

Responsibilities

• Manages all aspects of Front Desk including front desk, bell, valet, and concierge in the absence of the Front Desk Manager.
• This position is responsible for training, guest service, employee relations, and purchasing if required.
• Acts as manager on duty.

Skills

Customer service

Communication

Problem solving

Work under pressure

Training & supervision

Education

Bachelor's degree preferred

Tools

MS Excel

MS Word

PowerPoint

Sirius

Visual One

Job description

Year Round At Mammoth Mountain, you will live the dream!

Work and play in the majestic mountains with a free season pass that opens the doors to adventure at all Alterra Resorts . Your whole family can share this excitement with free skiing for dependents and a range of valuable discounts. It is more than a job; it is an opportunity to embrace the beauty of Mammoth Lakes, California.

Benefits and perks of your adventure here:

• Ski passes for dependents (spouse/child(ren)/domestic partners) includes free skiing at other Alterra Resorts
• Free skiing at all Alterra Resorts
• Ski/snowboarding lessons discounts
• Equipment Rental discount
• Friends and Family vouchers
• Retail & Food discount
• 401k with company match

Offers of employment may be contingent upon successful completion of a background check

A little about this position:

Manages all aspects of Front Desk including front desk, bell, valet, and concierge in the absence of the Front Desk Manager. This position is responsible for training, guest service, employee relations, and purchasing if required. Acts as manager on duty.

Requirements:

• Four year college degree preferred.
• Minimum of 2 years experience in hotel front desk and reservations operations.
• Minimum of 6 to 12 months of supervisory experience.
• Strong working knowledge of business software with emphasis on MS Excel, Word, Power Point, Sirius and Visual One.
• Professional demeanor, attitude and appearance.
• Strong work ethic.
• Ability to clearly and effectively communicate to guests, employees and management.
• Ability to perform under pressure and with deadlines.
• Ability to solve problems using common sense and hotel policy.

Hourly pay rate: $25.00 to $32.50

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

Mammoth Mountain is an equal opportunity employer.