Front Office Lead - FPG Neurology, Sarasota

Sarasota Memorial Health Care System; Sarasota Heights (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

Sarasota Memorial Health Care System seeks a Front Office Lead to oversee daily front desk operations across multiple locations, ensuring friendly patient service and accurate administrative processes.

The role supports 25 providers and 12 front desk and 11 clinical staff, requiring experience in a physician office, MS Office proficiency, EHR/EMR familiarity, and strong communication.

Qualifications

• Minimum 1 year of experience in a physician office.
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint, Access).
• Professional, neat appearance with strong written and spoken communication.

Responsibilities

• Manage patient scheduling, check-in, checkout and follow-up activities.
• Serve as liaison between physician, patient, facility and insurance company.
• Handle collections at checkout and maintain confidentiality.
• Provide front-desk oversight and travel to satellite offices as needed.

Skills

MS Office

Communication

Multitasking

Interpersonal skills

Data entry

Confidentiality

Initiative

Reliability

EHR/EMR

Medical terminology

Education

High School Diploma

Tools

EHR/EMR

Job description

Job Summary

Will conduct his/her daily interactions in a way that demonstrates a positive organizational attitude and effectiveness and models the organization’s Mission, Vision, and Values. Behaviors and attitude support achievement of the system’s goals in Service, People, Finance, Quality and Growth. Responsible for patient related activities, which include patient scheduling, patient check-in, checkout, and follow up activities. Acts as a liaison between physician, patient, facility and insurance company. Handles collections of monies from patient at time of checkout. Meets all compliance standards. Observes strict confidentiality in dealing with patients and patient information.

This position is essential to supporting 25 providers, 12 front desk and 11 clinical staff across 4 departments and 5 locations. The Front Office Lead provides daily front-desk oversight as well as frequently traveling between offices/locations to provide coverage, training and operational support.

Required Qualifications

• Require a minimum of one (1) year of experience in a physician office.
• Require skill in all Microsoft office software programs (Word, Excel, Outlook, Power Point, and Access).
• Require a professional, neat appearance with strong oral and written communication skills.
• Require computer, keyboard and data input.
• Require pleasant and professional demeanor.
• Require skill in establishing and maintaining effective working relationships.
• Require demonstrated initiative and self-direction.
• Require ability to perform multiple tasks simultaneously, while maintaining proficiency and efficiency.
• Require dependability/reliability.
• Require knowledge of EHR/EMR.
• Require medical terminology.

Preferred Qualifications

• Prefer some college or vocational training.
• Prefer basic knowledge of third party payers.

Mandatory Education

HS EQ: High School Diploma, GED or Certificate

Work Days/Shift/Start Time

Flexibility to cover all administrative starting/ending shifts. Travel to all satelite offices required.

Monday - Friday

No holidays or weekends.

Employment Screening Requirements

As part of Sarasota Memorial Health Care System’s commitment to keeping people safe, all individuals providing care to vulnerable populations are required to undergo background screening through The Florida Care Provider Background Screening Clearinghouse. https://info.flclearinghouse.com/