Front Office Lead - FPG Neurology, Sarasota

Sarasota Memorial Health Care System; Sarasota (FL); Sur place; USD 38 000 - 48 000; Plein temps

Résumé du poste

Sarasota Memorial Health Care System is seeking a Front Office Lead in Neurology to oversee daily front desk operations across multiple locations. You will coordinate patient scheduling, check-in, checkout, and follow-up activities while ensuring accuracy and patient confidentiality.

The role acts as a liaison among physicians, patients, offices and insurers, providing coverage/training and traveling between satellite offices to support staff and maintain high service levels.

Qualifications

• Minimum 1 year of experience in a physician office.
• Proficient with Microsoft Word, Excel, Outlook, PowerPoint, and Access.
• Professional appearance with strong oral and written communication.
• Computer, keyboard and data entry skills.
• Pleasant and professional demeanor.
• Ability to multi-task with efficiency.
• Dependable and reliable.
• Knowledge of EHR/EMR.
• Knowledge of medical terminology.

Responsabilités

• Handle patient scheduling, check-in, checkout, and follow-up activities.
• Act as liaison between physician, patient, facility, and insurer.
• Collect payments at checkout.
• Maintain strict patient confidentiality.
• Support 25 providers, 12 front desk and 11 clinical staff across 4 departments and 5 locations.
• Provide front-desk oversight and travel between offices for coverage and training.

Connaissances

Microsoft Office

Excellent communication

Multi-tasking

Professional demeanor

Data entry

EHR/EMR knowledge

Medical terminology

Reliability

Formation

1 year physician office experience

Outils

EHR/EMR

Description du poste

Department

Neurology

Job Summary

Will conduct his/her daily interactions in a way that demonstrates a positive organizational attitude and effectiveness and models the organization's Mission, Vision, and Values. Behaviors and attitude support achievement of the system's goals in Service, People, Finance, Quality and Growth. Responsible for patient related activities, which include patient scheduling, patient check-in, checkout, and follow up activities. Acts as a liaison between physician, patient, facility and insurance company. Handles collections of monies from patient at time of checkout. Meets all compliance standards. Observes strict confidentiality in dealing with patients and patient information.

This position is essential to supporting 25 providers, 12 front desk and 11 clinical staff across 4 departments and 5 locations. The Front Office Lead provides daily front-desk oversight as well as frequently traveling between offices/locations to provide coverage, training and operational support.

Required Qualifications

• Require a minimum of one (1) year of experience in a physician office.
• Require skill in all Microsoft office software programs (Word, Excel, Outlook, Power Point, and Access).
• Require a professional, neat appearance with strong oral and written communication skills.
• Require computer, keyboard and data input.
• Require pleasant and professional demeanor.
• Require skill in establishing and maintaining effective working relationships.
• Require demonstrated initiative and self-direction.
• Require ability to perform multiple tasks simultaneously, while maintaining proficiency and efficiency.
• Require dependability/reliability.
• Require knowledge of EHR/EMR.
• Require medical terminology.

Preferred Qualifications

• Prefer some college or vocational training.
• Prefer basic knowledge of third party payers.

Mandatory Education

• HS EQ: High School Diploma, GED or Certificate
• Flexibility to cover all administrative starting/ending shifts. Travel to all satelite offices required.
• Monday - Friday
• No holidays or weekends.

Employment Screening Requirements

As part of Sarasota Memorial Health Care System's commitment to keeping people safe, all individuals providing care to vulnerable populations are required to undergo background screening through The Florida Care Provider Background Screening Clearinghouse. https://info.flclearinghouse.com/