Front Office Lead, Dermatology & Patient Experience

Platinum Dermatology Partners Llc; Henderson (NV); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Short/Long-term disability

401(k) plan

Paid Time-Off

Holidays

Job summary

Platinum Dermatology Partners is seeking an experienced front desk professional to train new hires and support a busy dermatology office in Henderson, NV. You will manage check-in/out, chart prep, batches, deposits, and copayments while delivering outstanding patient care.

Ideal candidates have 2–3 years in a medical office, familiarity with EMR systems, and knowledge of CPT/ICD-10 terms. Supervisory experience and a professional appearance are preferred.

Qualifications

• High School Diploma or GED required.
• 2–3 years experience in a medical office.
• Dermatology experience preferred.
• Some supervisory experience preferred.

Responsibilities

• Train new hires on front desk skill sets.
• Check-in, Check-out, Chart Prep, Batching/Balancing/Deposits.
• Handle copayments, patient balances, coinsurance, and deductible.
• Greet patients and deliver excellent patient care.
• Track front office metrics (no-shows, recalls, cancellations) and reactivate patients.
• Schedule or reschedule patients based on provider changes.

Skills

Communication

EMR systems

Dermatology terms

Professional appearance

Task prioritization

Patient service

Education

High School Diploma or GED

Tools

EMR systems

Job description

Platinum Dermatology Partners is seeking an experienced front desk professional to train new hires and support a busy dermatology office in Henderson, NV. You will manage check-in/out, chart prep, batches, deposits, and copayments while delivering outstanding patient care.

Ideal candidates have 2–3 years in a medical office, familiarity with EMR systems, and knowledge of CPT/ICD-10 terms. Supervisory experience and a professional appearance are preferred.