Front Office Lead: Calm, Confident Patient Experience

Premier Eye Associates; Marlton (NJ); On-site; USD 34,000 - 52,000; Full time

Job summary

Premier Eye Associates is seeking a front desk receptionist in Marlton, NJ to professionally greet patients and manage a fast-paced front office. You will be the first and last impression, handling high phone volume, scheduling, and patient flow with calm, clear communication.

This role requires the ability to stay composed under pressure, verify insurance, communicate financial expectations, and provide a helpful, friendly patient experience in a busy ophthalmology practice.

Qualifications

• Customer service experience is essential.
• Ability to handle high call volume and scheduling.
• Strong communication and composure under pressure.

Responsibilities

• Greet and check in patients with confidence and warmth.
• Manage a high volume of phone calls and scheduling.
• Verify insurance and communicate financial expectations clearly.
• Coordinate patient flow and keep the schedule moving.
• Handle patient questions, concerns, and occasional frustration.
• Support other areas of the practice when needed.

Skills

Customer service

Phone etiquette

Multitasking

Professional communication

Job description

Premier Eye Associates is seeking a front desk receptionist in Marlton, NJ to professionally greet patients and manage a fast-paced front office. You will be the first and last impression, handling high phone volume, scheduling, and patient flow with calm, clear communication.

This role requires the ability to stay composed under pressure, verify insurance, communicate financial expectations, and provide a helpful, friendly patient experience in a busy ophthalmology practice.