Front Office & Patient Experience Specialist

EyeCare Partners LLC; Eatontown (NJ); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Full Benefits Package - Medical,Vision

401k + Employer Matching

Paid Time Off (PTO) and Paid Holidays

Competitive Base Pay

Paid Maternity Leave

Employee Discounts

Job summary

EyeCare Partners LLC seeks a Front Office Specialist to be the first contact, shaping the Total Patient Experience. The role performs essential administrative tasks to ensure smooth check-in/out and precise patient flow.

Ideal candidates have background in medical offices and at least 1 year interacting with customers. Proficiency with Excel/Word/PowerPoint/Outlook is expected; HIPAA compliance and strong communication are required.

Qualifications

• Previous medical office experience preferred; optometry/ophthalmology experience strongly preferred.
• Minimum 1 year interacting with customers/patients or equivalent education/experience.
• Favorable background check required by state.
• Must provide proof of identity and work in the United States.

Responsibilities

• Embrace and execute our Total Patient Experience to build relationships with patients and deliver great service.
• Greet patients promptly with a smile and thank them when they leave.
• Answer phones (external and internal) with courteous service at all times.
• Practice urgency while respecting patient and doctor schedules.
• Double check insurance authorizations and ensure accurate flow sheets.
• Check out patients and collect payments per procedures.
• Manage patient flow and communicate to maximize efficiency and service.
• Complete daily reconciliations, close day, and count cash drawer.
• Comply with HIPAA and company policies; perform general office duties as assigned.

Skills

Customer service

Professional demeanor

Communication skills

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

EyeCare Partners LLC seeks a Front Office Specialist to be the first contact, shaping the Total Patient Experience. The role performs essential administrative tasks to ensure smooth check-in/out and precise patient flow.

Ideal candidates have background in medical offices and at least 1 year interacting with customers. Proficiency with Excel/Word/PowerPoint/Outlook is expected; HIPAA compliance and strong communication are required.