Front Office Lead - Eye Care Total Patient Experience

EyeCare Partners; Whiting (NJ); On-site; USD 35,000 - 45,000; Full time

Job summary

EyeCare Partners is seeking a Front Office Specialist to act as the first point of contact for patients, ensuring a world-class Total Patient Experience. Responsibilities include managing check-in/out processes, answering phones, and ensuring smooth patient flow.

The ideal candidate has prior experience in a medical office and excellent customer service skills, along with proficiency in Microsoft Office applications.

This position is based in Whiting, New Jersey and requires a high school diploma or GED.

Qualifications

• Previous medical office experience is preferred.
• Minimum of 1 year in a position interacting with customers or patients.
• Ability to provide proof of identity and right to work in the U.S.

Responsibilities

• Embrace and execute our Total Patient Experience.
• Greet patients promptly and thank them when they leave.
• Answer phones assuring prompt service.
• Manage patient flow and ensure efficient communication.
• Check out patients and collect payments.
• Comply with HIPAA and other company procedures.

Skills

Customer service skills

Attention to detail

Time management

Proficient in Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Outlook

Job description

EyeCare Partners is seeking a Front Office Specialist to act as the first point of contact for patients, ensuring a world-class Total Patient Experience. Responsibilities include managing check-in/out processes, answering phones, and ensuring smooth patient flow.

The ideal candidate has prior experience in a medical office and excellent customer service skills, along with proficiency in Microsoft Office applications.

This position is based in Whiting, New Jersey and requires a high school diploma or GED.