Patient Experience Specialist

Premier Eye Associates; Collingswood (NJ); On-site; USD 35,000 - 48,000; Full time

Job summary

Premier Eye Associates in Collingswood, NJ seeks a front desk professional who will be the first and last impression of our practice. This fast-paced, people-heavy role requires strong communication, composure under pressure, and a friendly, professional demeanor to elevate the patient experience.

You will greet and check in patients, manage a high volume of calls and scheduling, verify insurance, coordinate patient flow, and assist wherever needed to keep the office running smoothly.

Responsibilities

• Greet and check in patients with confidence and warmth
• Manage a high volume of phone calls and scheduling
• Verify insurance and communicate financial expectations clearly
• Coordinate patient flow and keep the schedule moving
• Handle patient questions, concerns, and occasional frustration
• Support other areas of the practice when needed

Job description

Premier Eye Associates in Collingswood, NJ seeks a front desk professional who will be the first and last impression of our practice. This fast-paced, people-heavy role requires strong communication, composure under pressure, and a friendly, professional demeanor to elevate the patient experience.

You will greet and check in patients, manage a high volume of calls and scheduling, verify insurance, coordinate patient flow, and assist wherever needed to keep the office running smoothly.