Front Office & Insurance Coordinator - Dental

Heartland Dental; New Castle (PA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plans

Six paid holidays

Paid time off (PTO)

Daily Pay (on-demand)

Job summary

Heartland Dental, in partnership with Neshannock Dental, is seeking a Business Assistant to join the front office team. You will greet patients, handle phones and scheduling, and coordinate with insurance providers to ensure smooth operations.

The role emphasizes patient care, teamwork, and using Dentrix to manage records while supporting ongoing training and development within a stable, established network.

Qualifications

• Experience in a fast-paced, customer-centric environment.
• Regular HIPAA training and PHI protection are required; maintain data safeguards.

Responsibilities

• Greet and welcome patients to create a positive first impression.
• Manage front office duties: answer phones, mail/email, and communicate with patients and insurers.
• Use Dentrix for scheduling and records; coordinate appointments for multiple providers.
• File insurance claims and follow up on outstanding claims and coverage verifications.
• Post payments and process accounts receivable; review treatment plan fees and options.
• Partner with providers to implement Heartland Dental systems to optimize office potential.

Skills

Customer service

Communication

Organizational skills

Education

High school diploma or equivalent

Tools

Dentrix

Job description

Heartland Dental, in partnership with Neshannock Dental, is seeking a Business Assistant to join the front office team. You will greet patients, handle phones and scheduling, and coordinate with insurance providers to ensure smooth operations.

The role emphasizes patient care, teamwork, and using Dentrix to manage records while supporting ongoing training and development within a stable, established network.