Assistant Guest Services Manager

HRI Hospitality; New Orleans (LA); On-site; USD 42,000 - 54,000; Full time

Job summary

Aloft New Orleans Downtown is seeking an Assistant Guest Services Manager to support the Front Office operations and guest experiences. You will supervise the Guest Service Agents, address guest concerns, and uphold brand and company service standards to deliver exceptional hospitality.

The role requires leadership and strong communication, with experience in a hotel setting and proficiency in PMS and Microsoft Office. Join a dynamic team at a vibrant hotel managed by HRI Hospitality.

Qualifications

• A high school diploma is required.
• 1–2 years of supervisory experience in hospitality or front office.
• Previous hotel experience is required.
• Associates or bachelor’s degree preferred.

Responsibilities

• Assist in supervising daily Front Office operations, including check-in/out and guest flow.
• Provide coaching, feedback to Guest Service Agents to maintain service quality.
• Resolve guest concerns promptly and professionally, escalating as needed.
• Assist with scheduling, training, and performance management for front-of-house team members.
• Ensure adherence to company policies, service standards, and safety procedures.

Skills

Leadership

Customer service

Communication

Organization

Multitasking

Problem solving

PMS

MS Office

Education

High school diploma

Associate or bachelor’s degree

Tools

PMS

Microsoft Office

Job description

Assistant Guest Services Manager - HRI Hospitality### Assistant Guest Services ManagerApply: Aloft New Orleans Downtown: Full time: Posted Today: End Date: December 2, 2026 (28 days left to apply): JR105374Bring your personality, energy, and passion for hospitality to Aloft Hotels, proudly managed by HRI Hospitality. The Assistant Guest Services Manager supports the overall operation of the Front Office to ensure exceptional guest experiences. This role assists in supervising the Guest Services team, resolving guest concerns, and maintaining service standards in alignment with brand and company expectations.**Job Title**: Assistant Guest Services Manager - Exempt **Department:** Front Office **Supervision Exercised:** Guest Service Agents**Supervision Received:** Guest Services Manager**MINIMUM REQUIREMENTS****Education*** High school diploma or equivalent required.* Associate or bachelor’s degree preferred.**Experience*** 1–2 years of supervisory experience in hospitality or front office preferred.* Previous hotel experience required.**Skills and Knowledge*** Strong leadership and team-building abilities.* Excellent customer service and communication skills.* Strong organizational and multitasking capabilities.* Ability to problem-solve and make sound decisions independently.* Proficiency with Property Management Systems (PMS) and Microsoft Office.## ## JOB DUTIES* Assist in supervising daily Front Office operations, ensuring smooth check-in/out and overall guest flow.* Provide coaching, feedback, and ongoing support to Guest Service Agents to maintain service quality.* Resolve guest concerns promptly and professionally, escalating as needed.* Assist with scheduling, training, and performance management for front-of-house team members.* Ensure adherence to company policies, service standards, and safety/security procedures. HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements*.*