Front Office & Guest Services Leader

Highgate; San Francisco (CA); On-site; USD 85,000 - 120,000; Full time

Job summary

Highgate Hotels is seeking a Front Office Manager for Hotel Caza in Fisherman’s Wharf, San Francisco, CA. Lead Guest Services, Concierge and Transportation to deliver exceptional guest experiences while optimizing room revenue and occupancy.

You will oversee staffing, training, interviews, and daily operations, ensuring adherence to SOPs and service standards across the Front Office. Strong leadership and hospitality knowledge are essential.

Qualifications

• 5+ years of progressive experience in a hotel or related field.
• Supervisory experience required.
• Strong customer service and communication skills.
• Proficient with Windows and Microsoft Office.

Responsibilities

• Respond to guests' requests, problems, complaints with courtesy and efficiency.
• Coach and discipline Guest Services staff per SOPs.
• Prepare and conduct Guest Services interviews and hiring.
• Maximize room revenue and occupancy through rate variance analysis.
• Attend Rooms Merchandizing meetings and participate in MOD coverage.
• Maintain front office SOPs and cash handling.
• Coordinate with Housekeeping, Reservations and Credit Manager.

Skills

Customer service

Supervisory experience

Communication skills

Multitasking

Written communication

Education

2-year college degree

Tools

Windows

Microsoft Office

Job description

Highgate Hotels is seeking a Front Office Manager for Hotel Caza in Fisherman’s Wharf, San Francisco, CA. Lead Guest Services, Concierge and Transportation to deliver exceptional guest experiences while optimizing room revenue and occupancy.

You will oversee staffing, training, interviews, and daily operations, ensuring adherence to SOPs and service standards across the Front Office. Strong leadership and hospitality knowledge are essential.