Hotel Guest Services Manager - Lead Front Office Excellence

Aloft Nola; New Orleans (LA); Vor Ort; USD 42.000 - 65.000; Vollzeit

Zusammenfassung

Aloft Hotels is seeking a Guest Services Manager to lead the Front Office and ensure exceptional guest experiences within our New Orleans property. You will guide front desk staff, drive service standards, and maintain efficient daily operations.

Reporting to the General Manager, the role emphasizes staff development, scheduling, and teamwork across departments, with a focus on guest satisfaction and brand compliance.

Qualifikationen

• High school diploma or equivalent required.
• Minimum 3 years front office or guest services experience in a hotel environment.
• At least 1 year of supervisory or management experience required.
• Experience with hotel property management systems (OnQ, Opera, or similar) preferred.

Aufgaben

• Oversee all front office operations, ensuring smooth guest arrivals, departures, and service delivery.
• Supervise, train, and coach front desk staff to achieve departmental goals and maintain service standards.
• Manage scheduling, payroll approvals, and daily performance evaluations.
• Resolve guest complaints promptly and professionally to ensure complete satisfaction.
• Monitor and verify accuracy in cash handling, billing, and reporting.
• Partner with Housekeeping, Maintenance, and other departments to coordinate operations and maximize efficiency.
• Ensure compliance with safety, security, and brand policies at all times.
• Support the Director of Rooms with administrative tasks, budgeting, and operational planning.
• Perform additional duties as assigned by management.

Kenntnisse

Leadership

Interpersonal Skills

Problem-Solving

Organizational Skills

MS Office

Staff Motivation

Ausbildung

High school diploma or equivalent

Tools

OnQ

Opera

Jobbeschreibung

Aloft Hotels is seeking a Guest Services Manager to lead the Front Office and ensure exceptional guest experiences within our New Orleans property. You will guide front desk staff, drive service standards, and maintain efficient daily operations.

Reporting to the General Manager, the role emphasizes staff development, scheduling, and teamwork across departments, with a focus on guest satisfaction and brand compliance.