Guest Services Lead: Front Desk & Concierge

Highgate; New York (NY); Sur place; USD 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

Paid holidays

Paid vacation

Paid sick leave

Résumé du poste

Highgate Hotels in New York City seeks a Guest Services Manager (Temporary) to lead Guest Services, Concierge, and Uniformed Services, ensuring attentive, friendly, and efficient guest interactions while maximizing room revenue.

Responsibilities include staff supervision, interviews, budgeting for payroll, and maintaining Highgate SOPs and service standards across departments. Prior supervisory and union experience are required for this role.

Qualifications

• 5+ years of progressive experience in a hotel or related field.
• Supervisory experience required.
• Union experience required.
• Must be proficient in Windows, company-approved spreadsheets and word processing.
• Must have a valid driver’s license from the applicable state.

Responsabilités

• Respond to guests' requests, problems, complaints and accidents at Front Desk or via reservations and inquiries with courtesy and efficiency.
• Motivate, coach, counsel and discipline Guest Services staff per Highgate SOPs.
• Carry a cell phone at all times.
• Interview and hire Guest Services staff per SOPs; ensure training and morale.
• Maximize room revenue and occupancy by monitoring status daily and rate variances.

Connaissances

Guest Services

Supervisory experience

Union experience

Windows

Spreadsheets

Word Processing

Outils

Windows

Spreadsheets

Word Processing

Description du poste

Highgate Hotels in New York City seeks a Guest Services Manager (Temporary) to lead Guest Services, Concierge, and Uniformed Services, ensuring attentive, friendly, and efficient guest interactions while maximizing room revenue.

Responsibilities include staff supervision, interviews, budgeting for payroll, and maintaining Highgate SOPs and service standards across departments. Prior supervisory and union experience are required for this role.