Assistant Guest Services Manager

Suites by Hilton West Sacramento; New Orleans (LA); On-site; USD 40,000 - 55,000; Full time

Job summary

Aloft Hotels, proudly managed by HRI Hospitality, is seeking an Assistant Guest Services Manager - Exempt to support the Front Office operations and uphold service standards. You will supervise Guest Service Agents, coach and train the team, handle guest concerns, and ensure smooth check-in/out processes while complying with company policies.

Your leadership and communication strengths will help maintain exceptional guest experiences and drive front-office excellence in a fast-paced hotel

Qualifications

• Minimum education: high school diploma or equivalent.
• Associate or bachelor's degree preferred.
• 1-2 years of supervisory experience in hospitality or front office preferred.
• Previous hotel experience required.
• Strong leadership and team-building abilities.

Responsibilities

• Assist in supervising daily Front Office operations, ensuring smooth check-in/out and overall guest flow.
• Provide coaching, feedback, and ongoing support to Guest Service Agents to maintain service quality.
• Resolve guest concerns promptly and professionally, escalating as needed.
• Assist with scheduling, training, and performance management for front‑of‑house team members.
• Ensure adherence to company policies, service standards, and safety/security procedures.

Skills

Leadership

Customer service

Communication

Organizational skills

Problem solving

Education

High school diploma or equivalent

Associate or bachelor's degree preferred

Tools

PMS

Microsoft Office

Job description

Bring your personality, energy, and passion for hospitality to Aloft Hotels, proudly managed by HRI Hospitality.

The Assistant Guest Services Manager supports the overall operation of the Front Office to ensure exceptional guest experiences. This role assists in supervising the Guest Services team, resolving guest concerns, and maintaining service standards in alignment with brand and company expectations.

Job Title : Assistant Guest Services Manager - Exempt

Department: Front Office

Supervision Exercised: Guest Service Agents

Supervision Received: Guest Services Manager

MINIMUM REQUIREMENTS

Education

• High school diploma or equivalent required.
• Associate or bachelor's degree preferred.

Experience

• 1-2 years of supervisory experience in hospitality or front office preferred.
• Previous hotel experience required.

Skills and Knowledge

• Strong leadership and team-building abilities.
• Excellent customer service and communication skills.
• Strong organizational and multitasking capabilities.
• Ability to problem-solve and make sound decisions independently.
• Proficiency with Property Management Systems (PMS) and Microsoft Office.

JOB DUTIES

• Assist in supervising daily Front Office operations, ensuring smooth check-in/out and overall guest flow.
• Provide coaching, feedback, and ongoing support to Guest Service Agents to maintain service quality.
• Resolve guest concerns promptly and professionally, escalating as needed.
• Assist with scheduling, training, and performance management for front‑of‑house team members.
• Ensure adherence to company policies, service standards, and safety/security procedures.

HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements .