Front Office Manager: Guest Experience Leader

Aloft San Francisco Airport; San Francisco (CA); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Hotel discounts

Tuition reimbursement

401K match

Paid time off

Job summary

Aloft San Francisco Airport is seeking a Front Office Manager to lead our front desk operations and guest services at our San Francisco location. You will supervise a team of front desk agents and partner with other departments to ensure a smooth, high-quality guest experience.

Ideal candidates bring strong leadership, excellent communication, and fluency in English, with experience using Opera PMS, Micros, and MS Office. This role requires flexibility, including weekends and holidays.

Qualifications

• 2+ years in hotel front desk management or supervisory role.
• Strong leadership and management skills.
• Excellent communication and interpersonal skills.
• Read, write and speak English fluently.

Responsibilities

• Oversee front desk operations and guest services.
• Lead and train front desk agents to ensure service excellence.
• Collaborate with other departments to create a seamless guest experience.
• Manage HR functions including recruiting, orientation, training, and reviews.
• Ensure scheduling and cash handling accuracy.

Skills

Front desk management

Leadership

Communication

English fluency

Opera PMS

Micros

Microsoft Office

Cash handling

multitasking

Tools

Opera PMS

Micros

Microsoft Office

Job description

Aloft San Francisco Airport is seeking a Front Office Manager to lead our front desk operations and guest services at our San Francisco location. You will supervise a team of front desk agents and partner with other departments to ensure a smooth, high-quality guest experience.

Ideal candidates bring strong leadership, excellent communication, and fluency in English, with experience using Opera PMS, Micros, and MS Office. This role requires flexibility, including weekends and holidays.