Assistant Front Office Manager, Luxury Hotel Operations

Wynn Resorts, Limited; Las Vegas (NV); On-site; USD 60,000 - 80,000; Full time

Job summary

Wynn Resorts, Limited in Las Vegas is seeking an Assistant Front Office Manager – Tower Suites to supervise daily shifts and support senior management in front and back-office operations. The role ensures consistent guest service quality and resolves guest challenges, while maintaining lobby presence and brand standards.

You will lead staff, coach teams, and oversee payroll and system training to guarantee seamless guest experiences in a luxury setting.

Qualifications

• Must have a high school diploma or equivalent.
• Bachelor’s degree and multilingual capabilities valued.
• Minimum of two years of Front Office or Hotel Management experience in a luxury resort.
• Strong financial acumen with money handling and accounting responsibilities.
• Polished communication and professional telephone etiquette.
• Proficiency with Microsoft Office and hotel management systems; confidentiality.
• Ability to coach, develop and lead high-performing teams.

Responsibilities

• Interact positively with guests and employees.
• Promote hotel facilities and services.
• Lead pre-shift briefings and communicate updates from management.
• Assist in recruitment and initial candidate screening.
• Monitor schedules and ensure on-time attendance and breaks.
• Supervise Front and Back Office for efficient operations.
• Control payroll expense and verify clock-ins/outs in Kronos.
• Coach employees and issue disciplinary actions as needed.
• Ensure compliance with policies and Forbes 5-Star standards.
• Support rate integrity and availability during shifts.
• Complete shift reports and pass information to the next shift.
• Maintain lobby/front desk presence and uphold Wynn|Encore ambiance.
• Ensure staff training on Opera, HotSOS, Alice, Qualtrics and related systems.
• Manage VIP Lounge operations supplies and back-office needs.
• Investigate guest comments and provide timely follow-up.
• Conduct employee evaluations and support staff advancement.

Skills

Guest service

Leadership

Staff development

Scheduling

Financial acumen

Education

High school diploma or equivalent

Bachelor’s degree

Tools

Opera

HotSOS

Alice

Qualtrics

B4Check-in

Samsotech

Job description

Wynn Resorts, Limited in Las Vegas is seeking an Assistant Front Office Manager – Tower Suites to supervise daily shifts and support senior management in front and back-office operations. The role ensures consistent guest service quality and resolves guest challenges, while maintaining lobby presence and brand standards.

You will lead staff, coach teams, and oversee payroll and system training to guarantee seamless guest experiences in a luxury setting.