Guest Service Agent - Front Desk - Full Time

The Resort at Summerlin; Las Vegas (NV); On-site; USD 32,000 - 52,000; Full time

Job summary

The Resort at Summerlin is seeking a Guest Service Agent at the Front Desk in Las Vegas, NV. You will greet guests, handle requests, and strive to exceed expectations while upholding brand standards.

Responsibilities include resolving guest concerns promptly, managing reservations and billing with accuracy, and collaborating with team members to deliver exceptional service across all touchpoints.

Qualifications

• High school diploma or GED required.
• 1–2 years at front desk/guest services in luxury or upscale hotel preferred.
• Familiarity with PMS systems (Opera, Amadeus or similar).

Responsibilities

• Greet guests and provide a warm, professional welcome.
• Take ownership of guest issues and resolve them promptly.
• Ensure accuracy in reservations, billing, and guest requests.
• Adhere to company policies and promote teamwork to deliver exceptional service.

Skills

Customer service

Communication skills

Multilingual (bonus)

Call handling

Cash handling

Reservations accuracy

Education

High School diploma or GED

Tools

Opera PMS

Amadeus PMS

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Guest Service Agent - Front Desk - Full Time

Las Vegas, NV, US

4 days ago Requisition ID: 5413

Position Title: Guest Service Agent

Reports To: Front Desk Supervisor

Department: Front Office - 010010

Shift: Varies

Role: The Guest Service Agent is responsible for greeting each guest, thanking and inviting them to come back. Agents are responsible to take ownership for any guest’s issues and help reach a resolution with the guest.Adheres to all Company, Safety and Department policies and procedures. Fosters teamwork and provides excellent guest service, anticipates guest needs to exceed guest expectations. Builds brand loyalty by living the JW Marriott Core Values.

Qualifications:

• Education: High School diploma or GED
• Experience:
  • 1–2 years in a front desk, concierge, or guest service role (preferably in a luxury or upscale hotel environment).
  • Familiarity with Property Management Systems (PMS) like Opera, Amadeus, or similar.
  • Experience providing personalized service to high-profile or VIP clientele.
  • Proven ability to handle guest complaints and resolve issues promptly and professionally.
• Skills:
  • Strong verbal and written communication skills; multilingual ability is a plus.
  • Ability to interact professionally with guests and team members.
  • Skilled in handling calls courteously, professionally, and efficiently.
  • Knowledge of accurate cash handling, credit card processing, and reconciliation.
  • Ensuring accuracy in reservations, billing, and guest requests.
  • Resolving guest concerns promptly and effectively.