Front Office Leader: Guest Experience & Team Growth

Pyramid Global Hospitality; Philadelphia (Philadelphia County); On-site; USD 60,000 - 74,000; Full time

Job summary

Pyramid Global Hospitality is a leading hospitality management company overseeing a portfolio of over 200 hotels and resorts across the United States. The Hilton Philadelphia at Penn's Landing role focuses on delivering outstanding Front Office leadership and guest service while driving room revenue and guest satisfaction.

As a key leader, you will manage daily operations, mentor Front Office staff, and collaborate with Revenue Management, Housekeeping, and Engineering to meet business goals.

Qualifications

• Minimum 2 years of Front Office leadership experience in a hotel or resort environment.
• Strong working knowledge of Front Office systems (PMS experience required; Opera preferred).
• Proven ability to lead teams, manage guest issues, and drive service excellence.
• Strong communication, organizational, and problem-solving skills.

Responsibilities

• Lead and oversee daily Front Office operations to ensure a seamless, welcoming, and professional guest experience.
• Serve as a visible leader in the lobby and arrival areas, actively engaging with guests and resolving concerns.
• Handle guest escalations promptly and effectively, ensuring service recovery aligns with brand standards.
• Ensure all service standards, brand expectations, and resort policies are consistently followed.

Skills

Front Office leadership

PMS experience

Guest service excellence

Strong communication

Tools

Opera PMS

Job description

Pyramid Global Hospitality is a leading hospitality management company overseeing a portfolio of over 200 hotels and resorts across the United States. The Hilton Philadelphia at Penn's Landing role focuses on delivering outstanding Front Office leadership and guest service while driving room revenue and guest satisfaction.

As a key leader, you will manage daily operations, mentor Front Office staff, and collaborate with Revenue Management, Housekeeping, and Engineering to meet business goals.