Front Office Guest Experience Specialist

Hyatt Regency; Miami (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Free room nights

Discounted rates

Medical Insurance

401K with company match

Paid vacation

Paid time off

Tuition reimbursement

Free meals on shift

Employee stock purchase plan

Retail discounts

Job summary

Hyatt Regency Miami is seeking a Front Office Associate to welcome guests, manage the check-in and check-out process, and promote hotel services and promotions. This role puts you at the heart of the guest experience with frequent interaction and casual conversations that shape a memorable stay.

You will need excellent communication, the ability to stand for long periods, and a flexible schedule including mornings, evenings, weekends, and holidays.

Qualifications

• Customer service focus in a fast-paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.
• Must be able to work a flexible schedule including AM/PM shifts, holidays and weekends.

Responsibilities

• Handle guest registration and check-in/out processes.
• Communicate hotel services and promotions to guests.
• Process forms of payment and respond to guest inquiries.
• Be the face of Hyatt as a Front Office Associate.

Skills

Customer service

Verbal communication

Written communication

Ability to stand long periods

Flexible schedule willingness

Job description

Hyatt Regency Miami is seeking a Front Office Associate to welcome guests, manage the check-in and check-out process, and promote hotel services and promotions. This role puts you at the heart of the guest experience with frequent interaction and casual conversations that shape a memorable stay.

You will need excellent communication, the ability to stand for long periods, and a flexible schedule including mornings, evenings, weekends, and holidays.