Front Office & Guest Experience Specialist

Accor; Lincoln (NE); Vor Ort; USD 26.000 - 38.000; Vollzeit

Zusammenfassung

Accor is seeking a Front Office professional in Lincoln, NE to deliver exceptional guest service, manage check-ins/outs, and coordinate with hotel departments. You’ll welcome guests, issue keys, and ensure VIPs receive high-quality attention.

The role involves maintaining guest history, promoting hotel services, and handling inquiries with discretion. A Hotel Management background and Opera knowledge are beneficial for success.

Qualifikationen

• Diploma/degree in Hotel Management.
• 6 months to 1 year of experience.
• Excellent multi-tasking, problem solving, service orientation and interpersonal team skills.
• Flexibility, initiative, sincerity and teamwork.

Aufgaben

• Assist guests with check-in, checkout and cashiering duties.
• Review arrival lists and prepare compendiums; check-in in system as needed.
• Welcome guests on arrival; register and issue room keys.
• Ensure VIPs and repeat guests receive recognition and amenities.
• Coordinate with other departments to meet guest requests and needs.
• Maintain repeat guest history system.
• Promote hotel services and facilities to maximize revenue.
• Handle guest complaints tactfully and efficiently.
• Manage guest mails, messages and phone inquiries.
• Maintain guest privacy and confidentiality.
• Monitor in-house credit matters and report discrepancies.
• Alert Security or Duty Manager of suspicious activity.

Kenntnisse

Multi-tasking

Problem solving

Service orientation

Interpersonal skills

Ausbildung

Hotel Management degree

Tools

Opera PMS

Jobbeschreibung

Accor is seeking a Front Office professional in Lincoln, NE to deliver exceptional guest service, manage check-ins/outs, and coordinate with hotel departments. You’ll welcome guests, issue keys, and ensure VIPs receive high-quality attention.

The role involves maintaining guest history, promoting hotel services, and handling inquiries with discretion. A Hotel Management background and Opera knowledge are beneficial for success.