GSA - Front Office

Accor; Lincoln (NE); Presencial; USD 26.000 - 38.000; Jornada completa

Descripción de la vacante

Accor is seeking a Front Office professional in Lincoln, NE to deliver exceptional guest service, manage check-ins/outs, and coordinate with hotel departments. You’ll welcome guests, issue keys, and ensure VIPs receive high-quality attention.

The role involves maintaining guest history, promoting hotel services, and handling inquiries with discretion. A Hotel Management background and Opera knowledge are beneficial for success.

Formación

• Diploma/degree in Hotel Management.
• 6 months to 1 year of experience.
• Excellent multi-tasking, problem solving, service orientation and interpersonal team skills.
• Flexibility, initiative, sincerity and teamwork.

Responsabilidades

• Assist guests with check-in, checkout and cashiering duties.
• Review arrival lists and prepare compendiums; check-in in system as needed.
• Welcome guests on arrival; register and issue room keys.
• Ensure VIPs and repeat guests receive recognition and amenities.
• Coordinate with other departments to meet guest requests and needs.
• Maintain repeat guest history system.
• Promote hotel services and facilities to maximize revenue.
• Handle guest complaints tactfully and efficiently.
• Manage guest mails, messages and phone inquiries.
• Maintain guest privacy and confidentiality.
• Monitor in-house credit matters and report discrepancies.
• Alert Security or Duty Manager of suspicious activity.

Conocimientos

Multi-tasking

Problem solving

Service orientation

Interpersonal skills

Educación

Hotel Management degree

Herramientas

Opera PMS

Descripción del empleo

Company Description

"Why work for Accor?"

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

Primary Responsibilities

Front Office Operation

• Assist guests with check in and checkout, as well as other cashiering duties


• Review arrival lists and prepare compendiums prior to guests’ arrival and check-into system if necessary


• Welcome guests on arrival, register and issue room keys according to departmental standards and procedures


• Ensure that members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrival


• Liaise closely with other relevant departments to ensure that guests requests and needs are met


• Update and maintain repeat guest history system


• Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue


• Handle guests’ complaints and comments tactfully and efficiently


• Handling guests’ mails, messages, and answering of phone calls


• Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed


• Be vigilant in regard to in-house credit matters and act upon any discrepancies


• Alert Security or Duty Manager of suspicious looking person(s) / articles

Other Responsibilities

• Maintain complete knowledge of all food & beverage services, outlets and hotel services/features


• Be fully conversant with hotel fire & life safety/emergency procedures


• Attend all briefings, meetings and trainings as assigned by management


• Report for duty on time wearing clean and complete uniform at all times


• Maintain a high standard of personal appearance and hygiene at all times


• Perform other reasonable duties assigned by the Management of the Hotel

Qualifications

Your experience and skills include:

• Relevant diploma / degree in Hotel Management.


• Minimum 6 months to 1yearofexperience.


• Excellent multi-tasking, problem solving, service orientation and interpersonal team skills.


• Displays high level of flexibility, initiative, sincerity and team work.


• Knowledge about Opera would be an advantage.