Front Desk Agent — Guest Experience & Growth

Super 8 By Wyndham Lincoln N; Lincoln (NE); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Great benefits package

401K plan

Promotional opportunities

Fun company culture

Job summary

SUPER 8 OF LINCOLN NE is seeking a Front Desk Agent to warmly greet guests, manage check-ins/outs, handle reservations and room assignments at our Lincoln, NE location.

The role requires solid computer skills, including Microsoft Office, and the ability to work as part of a team. Experience with an IHG-branded hotel is a plus; benefits include competitive pay and growth opportunities.

Qualifications

• High School diploma or equivalent required.
• Experience with an IHG branded hotel desired.
• Strong Microsoft Office skills (Excel, Word, Outlook).
• Ability to manage time effectively and meet deadlines.

Responsibilities

• Greet guests and manage check-ins and check-outs.
• Handle reservations, cancellations, and room assignments.
• Assist guests with questions, directions, and local recommendations.
• Address and resolve guest concerns professionally.
• Maintain accurate guest records and room key inventory.
• Support front desk operations as needed.

Skills

Time management

Reservations system

IHG brand experience

Microsoft Office

Team player

Communication

Stress management

Problem solving

Active listening

Education

High School diploma or equivalent

Tools

Reservations system

Computer equipment

Job description

SUPER 8 OF LINCOLN NE is seeking a Front Desk Agent to warmly greet guests, manage check-ins/outs, handle reservations and room assignments at our Lincoln, NE location.

The role requires solid computer skills, including Microsoft Office, and the ability to work as part of a team. Experience with an IHG-branded hotel is a plus; benefits include competitive pay and growth opportunities.