Guest Services Leader: Inspire Front Desk & Guest Loyalty

Urban League of Nebraska, Inc.; Vista (CA); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k) plan with company match

Health, dental, and vision insurance

Paid Time Off & Vacation

DailyPay

Job summary

Atrium Hospitality in La Vista, NE, seeks a Guest Services Manager to lead the front office and elevate guest experiences. You will oversee staff, drive service excellence, and collaborate across departments to ensure smooth operations and loyalty.

The role requires leadership, strong communication, and a hands-on approach to daily hotel operations, with a commitment to service standards and team development.

Qualifications

• 2+ years of front desk experience.
• 2+ years of supervisory experience.
• Proficiency with Microsoft Office (Word, Excel, Teams).

Responsibilities

• Lead and inspire a team of front office associates, ensuring clarity in expectations and accountability in performance.
• Champion exceptional guest experiences by anticipating needs, resolving concerns, and building loyalty.
• Collaborate across departments to deliver seamless service and operational excellence.
• Drive financial performance by managing labor costs, controlling expenses, and identifying revenue opportunities.
• Maintain brand and cleanliness standards, stepping in to support operations when needed.
• Serve as Manager on Duty, ensuring smooth operations and guest satisfaction at all times.

Skills

Front desk experience

Supervisory experience

Microsoft Office

Flexible schedule

Physical ability

Education

High school diploma or equivalent

Tools

None

Job description

Atrium Hospitality in La Vista, NE, seeks a Guest Services Manager to lead the front office and elevate guest experiences. You will oversee staff, drive service excellence, and collaborate across departments to ensure smooth operations and loyalty.

The role requires leadership, strong communication, and a hands-on approach to daily hotel operations, with a commitment to service standards and team development.