Front Office & Guest Experience Manager

externalmanagement-highgate; Miami Beach (FL); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Paid holidays

Paid vacation

Paid sick leave

Job summary

Highgate Hotels in Miami Beach seeks a Front Office Manager to oversee Guest Services, Concierge and Uniformed Services, ensuring attentive service and smooth operations for guests throughout their stay. The role drives guest satisfaction while optimizing room revenue and occupancy, and manages daily staff performance and scheduling.

The position requires strong leadership, exceptional customer service, and proficiency in Windows and Microsoft Office, with the ability to communicate effectively

Qualifications

• Must demonstrate exceptional customer service skills.
• Able to communicate effectively with guests, management and staff.
• Proficient in Windows and Microsoft Office.

Responsibilities

• Respond to guest requests, problems and complaints promptly and courteously.
• Coach and supervise Guest Services personnel according to SOPs.
• Maximize room revenue and occupancy by monitoring rate variance and house counts.
• Prepare staffing schedules and payroll data for submission.

Skills

Customer service

Leadership

Communication

Multitasking

Microsoft Office

Education

2-year college degree + 3+ years experience

4-year college degree + 1 year experience

Tools

Windows

Microsoft Office

Job description

Highgate Hotels in Miami Beach seeks a Front Office Manager to oversee Guest Services, Concierge and Uniformed Services, ensuring attentive service and smooth operations for guests throughout their stay. The role drives guest satisfaction while optimizing room revenue and occupancy, and manages daily staff performance and scheduling.

The position requires strong leadership, exceptional customer service, and proficiency in Windows and Microsoft Office, with the ability to communicate effectively