Front Office & Guest Experience Manager

Home2 Suites/TRU by Hilton Lumberton; Lumberton (NC); On-site; USD 85,000 - 120,000; Full time

Job summary

Home2 Suites/TRU by Hilton Lumberton seeks a General Manager to lead hotel operations, drive revenue, and uphold brand standards for guest satisfaction. The GM will oversee daily activities, staff, and financial controls to ensure exceptional service and profitability.

The role requires coordinating with different departments to maintain service quality, training staff, and achieving budgeted goals in a fast-paced hospitality setting.

Qualifications

• High School diploma or GED is required.
• 6–12 months related experience or training preferred.
• Ability to read and write English and communicate with guests and team members.

Responsibilities

• Lead hotel operations to meet revenue and guest satisfaction targets.
• Oversee Front Desk, Housekeeping, Banquets, and Driver/shuttle services.
• Schedule staff, monitor expenses, and ensure brand standards and safety procedures.

Skills

Leadership

Operations management

Guest service

Budgeting & P&L

Staff development

Education

High School diploma or GED

Job description

Home2 Suites/TRU by Hilton Lumberton seeks a General Manager to lead hotel operations, drive revenue, and uphold brand standards for guest satisfaction. The GM will oversee daily activities, staff, and financial controls to ensure exceptional service and profitability.

The role requires coordinating with different departments to maintain service quality, training staff, and achieving budgeted goals in a fast-paced hospitality setting.