Hotel General Manager — Lead Operations & Guest Experience

HOME2 SUITES - OOLTEWAH, TN; Tennessee; On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Quarterly bonus

Insurance

PTO & holidays

401k with employer match

DailyPay

Hotel discounts

Job summary

HOME2 SUITES by Hilton in Ooltewah, TN is seeking a General Manager to lead daily hotel operations, ensuring exceptional guest service and adherence to brand standards. The role oversees front office, housekeeping, maintenance, and food & beverage, with accountability for financial performance and associate development.

The GM will recruit and train staff, monitor budgets, optimize revenue, and uphold safety and compliance while fostering a positive workplace culture.

Qualifications

• High school diploma or equivalent required; bachelor’s degree preferred.
• 3+ years of hotel management experience, including budget responsibility.
• 5+ years of experience supervising 15+ associates; Hilton or Marriott experience preferred.

Responsibilities

• Lead day-to-day hotel operations and ensure exceptional guest service.
• Recruit, hire, train, coach, and develop hotel associates.
• Maintain staffing levels and promote a positive, accountable workplace culture.
• Develop and execute financial objectives while managing budgets, expenses, payroll, and controls.
• Monitor hotel performance and identify opportunities to improve revenue and profitability.
• Ensure compliance with company policies, brand standards, regulations, and safety requirements.
• Inspect guest rooms, public areas, and grounds for cleanliness and appearance.
• Oversee scheduling, payroll, inventory, purchasing, and other administrative functions.
• Resolve escalated guest concerns professionally.
• Maintain positive community and business relationships.

Skills

Leadership

Communication

Financial analysis

Organizational skills

Budget management

Staff development

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Microsoft Office (Excel, Word, Outlook)

Job description

HOME2 SUITES by Hilton in Ooltewah, TN is seeking a General Manager to lead daily hotel operations, ensuring exceptional guest service and adherence to brand standards. The role oversees front office, housekeeping, maintenance, and food & beverage, with accountability for financial performance and associate development.

The GM will recruit and train staff, monitor budgets, optimize revenue, and uphold safety and compliance while fostering a positive workplace culture.