Front Office Guest Experience Lead

Langham Hospitality Group; Chicago (IL); On-site; USD 63,000 - 79,000; Full time

Benefits offered by this job

Health insurance

401k with match

Free meals

Uniforms provided

Free hotel stays

Discounted parking

Job summary

The Langham, Chicago is seeking an Assistant Manager – Front Office to supervise Guest Reception, Concierge, and Front Office teams. You will ensure seamless arrivals and departures, train colleagues to Langham’s standards, and maintain exceptional guest service with Forbes standards in mind.

Requires at least two years of luxury hotel Front Office/Front of House management experience and a high school diploma; a four-year degree is preferred.

Qualifications

• Two years of Front Office / Front of House management experience in a luxury hotel.
• High School Diploma required.
• Four-year college degree preferred.
• Ability to supervise and develop Front of House staff.

Responsibilities

• Oversee smooth, efficient, and professional operation of all front of house areas.
• Ensure procedures and policies are in place and followed.
• Lead guest reception upsell program with clear targets and incentives.
• Conduct audits and coach staff; coordinate with accounting on irregularities.
• Maintain Langham service and brand standards across departments.
• Ensure confidentiality of user log-ins and proper system usage.
• Provide daily training on technical skills, hospitality updates, communication, and leadership.
• Lead and participate in department meetings and cross-department coordination.”],
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Education

High School Diploma

Four-year college degree

Job description

The Langham, Chicago is seeking an Assistant Manager – Front Office to supervise Guest Reception, Concierge, and Front Office teams. You will ensure seamless arrivals and departures, train colleagues to Langham’s standards, and maintain exceptional guest service with Forbes standards in mind.

Requires at least two years of luxury hotel Front Office/Front of House management experience and a high school diploma; a four-year degree is preferred.